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XR500 Gaming Router Playstation 4 showing as offline

zonum6
Guide

XR500 Gaming Router Playstation 4 showing as offline

Hello All,

 

I have seen some post regarding this issue. One of the solutions was to reboot the router. This does work, however, I end up rebooting my router at least once a day.  This only started after the most recent firmware  update. Does anyone have a permanent fix or does anyone know if Netgear is aware of this issus and is working on a fix ? 

 

Thanks!

Model: XR500| Nighthawk Pro Gaming Router
Message 1 of 9

Accepted Solutions
Netduma-Fraser
NetDuma Partner

Re: XR500 Gaming Router Playstation 4 showing as offline

I believe the team are aware, if you downgrade to .32 do you still see the issue?

View solution in original post

Message 7 of 9

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FURRYe38
Guru

Re: XR500 Gaming Router Playstation 4 showing as offline

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

How is the PS connected to the router? Wired or wireless? 

Set a reserved IP address ON the router for the PS? 

Message 2 of 9
zonum6
Guide

Re: XR500 Gaming Router Playstation 4 showing as offline

Hi and thanks for the reply.

 

The firmware is 2.3.2.40

I own the cable modem and it is a zoom cable modem 3.0

I have 2 ps4's and both are hardwired. One goes through a switch and the other is connected directly to the router. Both have the same behavior. 

I did set a static IP on one of the ps4's but it did not make a difference. 

Message 3 of 9
FURRYe38
Guru

Re: XR500 Gaming Router Playstation 4 showing as offline

Does the modem have a built in router? 

 

Remove the static IP address from the PS. 

Set RESERVED IP addresses for the PS consoles ON the router. 

 

What is the mfr and model of the switch your using? 

Do the game consoles connect to the internet and the gaming services ok? 

 

 

Message 4 of 9
zonum6
Guide

Re: XR500 Gaming Router Playstation 4 showing as offline

No it's just a modem. 

The switch is a Nighthawk 8000.

 

I'll try the reservation and let you know. 

 

The gaming services work fine but I don't get any of the anti-bufferbloat, QoS, or geo filter settings. 

Message 5 of 9
FURRYe38
Guru

Re: XR500 Gaming Router Playstation 4 showing as offline

Also try with out the NG switch in the mix as well to see if there is any differences. 

Message 6 of 9
Netduma-Fraser
NetDuma Partner

Re: XR500 Gaming Router Playstation 4 showing as offline

I believe the team are aware, if you downgrade to .32 do you still see the issue?
Message 7 of 9
zonum6
Guide

Re: XR500 Gaming Router Playstation 4 showing as offline

I just downgraded.

It will be at least a day before I know if it worked. 

 

Thanks!

Message 8 of 9
zonum6
Guide

Re: XR500 Gaming Router Playstation 4 showing as offline

That seems to have done the trick.

I will keep my eye out for an updated firmware release.

Thanks!

Message 9 of 9
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