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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
My case number with Netgear for this issue is 40493872, they called last night and had me detail the troubleshooting steps again. I also gave them this thread for review. They confirmed they are escalating the issue and will get back to me.
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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
Just tagging this thread as I am also still have no luck connecting my hue bridge to app using my XR500.
It would be nice to use this again. It works on my other three older routers just fine
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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
I still have a ticket open and will update this thread if I hear any progress but it has been weeks with no info.
The Asus ac5300 I purchased to replace the xr500 has zero issue with any of this functionality and everything on my network worked immediately.
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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
Sorry to hear that Kelton, hope you consider the router again in future.
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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
I am giving up on this router as well. Looking back through forum posts, I saw a similar complaint to this back in March (7 months ago). That person's solution? Return the router. 7 months and the router still doesn't work with these devices over wifi? Philips Hue? No. Chromechast? No. HomeKit? No.
As a test it seems like pretty much any other router? Works fine.
Unfortunately, I am way past my return date as well. I set up my devices using an R7000 and didn't need to reconnect to the one app I used until I added a new light -- only to find it would not work.
I admit, I'm a little pissed. $300 is a lot of money to waste. Yeah, the router is nice, I like the firmware, but it is definitely flawed when it comes to IOT over wifi. Seems like pretty basic functionality (that works with ever other router). Maybe NetGear should invest the $50 it takes to test this out for themselves.
I do appreciate the time you spent trying to get it working with me Fraser.
This has left me very unlikely to even try another NetGear router and I definitely cannot recommend this particular router. If you don't care about using any smart devices with apps for your tablet/phone, then this is a nice router. If you do care about that, look elsewhere.
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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
I think a language barrier is partly at fault as their level 1 techs can hardly understand what I told them as far as I know. I will continue to post here if they contact me with updates but it has been a few weeks now unfortunately. I hope they released an update for this issue soon! I can't believe how few people use this type of functionality, I thought it would be much more common.
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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
As soon as I removed the AP and ran off the XR500 it would time out at the Hue bridge push button connection to the App
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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
Do you have the Case IDs for the report you made to NETGEAR? We can follow this up with them to see if they can / are looking into it. Thanks.
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Re: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
Yes the case ID is 40493872, last updated 9/27
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Betreff: XR500 - Hue Bridge and Shield Built-in Chrome Cast Wired Issues
There is a "feature" called “Port Separation”,“AP isolation” or “Isolation enable” in some routers. It disallows WiFI to access devices connected to the Ethernet (little bit like a VLAN). It sounds like this router has this feature enabled, not sure it can be disabled somewhere..
The app has various mechanisms to discover the bridge (mDNS, network scan, cloud look-up). The reason the bridge is found can be due to IGMP proxying or cloud look-up.
When the button is pressed, the app starts polling the bridge while trying to create a user-account. The fact that this fails indicates that the app cannot connect to the bridge.
If someone from Netgear likes to do some troubleshooting, feel free to contact me.
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