× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Orbi WiFi 7 RBE973

XR500 - Keeps dropping Internet


XR500 - Keeps dropping Internet

I have an XR500 that has been working fine for the last month and a half, no settings have been changed and all of a sudden the last 2 days the router has been dropping internet (Ethernet and WiFi) and will reconnect then almost a minute or 2 later disconnect again making my home internet useless. Any thoughts or suggestions to remedy this issue?
Message 1 of 2
NetDuma Partner

Re: XR500 - Keeps dropping Internet

You should try a factory reset to see if that will resolve the issue. You can perform a factory reset via Settings > Administration > Backup Settings > Erase. Please let us know if this resolves your issue.


Please keep in mind that this will clear your settings, but hopefully your connection will stabilise after it 🙂

Message 2 of 2
Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation

Orbi WiFi 7