XR500 No Internet

[ZLesley990]

I have no internet connection to my router. Was working fine last few days until last night. It lost connection and I unplugged the router and modem plugged both back in and it began working again. Woke up this morning and I have nothing even after unplugging both again. I have contacted my provider and they say it is a router issue. What do I do

[plemans]

1. Isp's are great at blaming 3rd party equipment.

2. what modem are you using?

3. Firmware on the XR500?

4. What's atually going on? does the connection drop hardwired into the router? over wireless? both? details are needed.

5. If you hardwire into your modem with a pc, does it work online? 

[Netduma-Fraser]

Great questions above, let us know the answers to those and we can help further.