XR500 Packet Loss and Latency gaming

[sev7nflow]

Hi,

I just bought this router and have been experiencing packet loss and issues ever since I swapped routers. Ive been monitoring the packet loss on PingPlotter Pro and every few minutes experience packet loss. i've reset my Modem, changed ethernet cables, and reset the router to complete factory settings however I'm still experiencing packet loss.

Can anyone help? I spent a large amount of money as an investment on this router and when I swapped back to test my TPLINK AC1200 I'm not having any issues with packet loss. Pingplotter Pro shows clear

Whats going on? Why does my cheap AC1200 have more stable connection than my ~300$ router?

[Netduma-Fraser]

Are you seeing packet loss on the hops (which is normal) or are you seeing red bars on the bottom graph?

[sev7nflow]

I'm seeing thick red horizontal bars on the plot on the bottom graph

[Netduma-Fraser]

What target are you using? Is this when nothing is using the internet or when it is saturated? Are you using QoS?

[sev7nflow]

I'm checking twitter and google as targets. This is when my desktop is either streaming a video, or gaming. I was using QoS but it just slowed it down even more so I went to all default settings to check. Same issue

[Netduma-Fraser]

Without anything using the internet do you receive packet loss? If you're using applications/services then you should definitely use QoS. Could you provide a screenshot of your results please?