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XR500 Random Reboot multiple times a day

Just purchased this router today and it has rebooted dozens of times. Seems ridiculous

Using firmware V2.3.2.32

I've power cyled several times, but it rarely stays up more than 15 minutes.

Model: XR500| Nighthawk Pro Gaming Router
Message 1 of 10
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Apprentice

Re: XR500 Random Reboot multiple times a day

It feels terrible.I heard that the new firmware has fixed this problem.

Message 2 of 10
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NetDuma Partner

Re: XR500 Random Reboot multiple times a day

Sorry this is happening - sounds like it could be a faulty untit. I will private message you a hotfix firmware to try now to see if that stabilises things. If it does not, I recommend you contact official NETGEAR support to request a replacement:

 

https://www.netgear.com/support/contact.aspx

Message 3 of 10
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Apprentice

Re: XR500 Random Reboot multiple times a day

WOW,I also have this problem.Can you also give me a piece of repair firmware?  My email:cs950219@gmail.com . Thanks very much!

Message 4 of 10
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Apprentice

Re: XR500 Random Reboot multiple times a day

System Info

  • Uptime                          23:48:48 up 11 days, 11:54, load average: 4.71, 4.30, 4.18
  • Router Time                  Wed Nov 21 23:48:48 GMT 2018
  • Board Model                 NETGEAR XR500
  • Firmware Version         V2.3.2.32
  • DumaOS Name            A7Legit

Internet Status

  • Connection Type          PPPoE
  • WAN IP                        47.74.***.***
  • Connection Status       Connected 

Routers occasionally flash red lights, wait for a while, turn white lights again.Once every three or four days.But I didn't see the problem log.Consulting ISP, no problem with modulator.

Message 5 of 10
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NetDuma Partner

Re: XR500 Random Reboot multiple times a day

I have sent you the hotfix firmware. If it doesn't solve your problem, I would definitely get in touch with NETGEAR's official support. THis should definitely not be happening!

Message 6 of 10
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Apprentice

Re: XR500 Random Reboot multiple times a day

Firmware has been received. Thank you. Happy Thanksgiving.

Message 7 of 10
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NetDuma Partner

Re: XR500 Random Reboot multiple times a day

Thanks for confirming. Hope you have a great ThanksGiving holiday.

Message 8 of 10
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Aspirant

Re: XR500 Random Reboot multiple times a day

I'm having a similar issue I've updated to the latest version as of this evening. Afterwards the router rebooted about five times in less than an hour. It's been fine for maybe 20 minutes now. Waiting to see if it reoccurs
Model: XR500| Nighthawk Pro Gaming Router
Message 9 of 10
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NetDuma Partner

Re: XR500 Random Reboot multiple times a day

Is it overheating? Make sure it's plugged directly into an outlet and not an extension cable. If can rule both of those out I'd recommend contacting Netgear support http://support.netgear.com/ to see if they can help further
Message 10 of 10