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Re: XR500 Reboots Randomly
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XR500 Reboots Randomly
Purchased this device little over a year and all of a sudden, my router reboots itself randomly. All lights would go off and power would become orange and blink, if i leave it alone it sometimes comes back online after it cycles through. Other times i have to power it off and back on to get it to function properly. I have been reading alot of forums hoping to find the correct fix, but nothing has worked as of yet.
Steps performed
Factory Reset
Replaced all Cable
Turned off QOS / Buffer Overflow / Set WIFI to Manual Channels
Device is in a well ventilated area
SN = 5KB3895P008FE
Firmware = V2.3.2.40
Any idea's or help would be greatly appreciated.
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Re: XR500 Reboots Randomly
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Re: XR500 Reboots Randomly
The symptoms are as follows
- Internet goes out on both wireless and wired devices. - can't access the web interface wireless or wired.
- Once this happens I look at the router and all lights except the power light is on blinking orange / amber
- If I don’t touch it eventually everything comes back up and again i am able to ping the router or gain access to the Web interface.
- Once it is back up I log in and check the uptime and it shows 2 – 5 minutes of being up.
- If it doesn’t come back up within 5 minutes I have to manually power cycle the device to get it working again.
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Re: XR500 Reboots Randomly
I also have powercycled both the router and the cable modem as well as tried using the clone MAC address option within the router as i read on some forum that this might help.. but didn't in my case.
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Re: XR500 Reboots Randomly
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Re: XR500 Reboots Randomly
Items on network
Wired - 2 xboxes on Laptop ( both have power save mode turned off as they are on all the time ) ( they also have IP reservations set up via MAC address in the router )
Wireless - 1 xbox, 3 cellphons/ ipad, and 2 Amazon firestick 4k devices.
Total of 10 devices online at one time.
The restarts are very very random typicallly at night time when everyone is home on their devices. could happen once a week, or last about 2 days..
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Re: XR500 Reboots Randomly
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Re: XR500 Reboots Randomly
Yea read that on a forum as well, the device is plugged directly into a power outlet bypassing a surge protector as it was plugged into but did not make a difference the device still reboots randomly.
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Re: XR500 Reboots Randomly
There's a new firmware out today, could you update and see if it changes anything?
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Re: XR500 Reboots Randomly
Downloading as we speak and will give it a go.. I will report back for sure!
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Re: XR500 Reboots Randomly
I would factory reset the router after the FW updates and setup from scratch to ensure you get a good clean install and setup running.
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Re: XR500 Reboots Randomly
Installed latest firmware and performed a factory reset, then set everything back up the way it was and as of right now it hasn't rebooted. Been up for 3 full days as of 8/20/19 I want to give it a full 2 weeks as i am very hopefull, keeping my fingers crossed.
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Re: XR500 Reboots Randomly
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Re: XR500 Reboots Randomly
Mine just rebooted itself again. On V2.3.2.56. I factory reset the XR500 after updating to latest firmware when it came out.
Made an earlier post about this, similar to the OP before the latest firmware update, and we chalked it up to heat, but it's nice and cool now (6 ft above the floor). The other evening it cut off all devices (all of their IP addresses were basically terminated). Had to reboot it to get them back.
Something wonky is going on.
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Re: XR500 Reboots Randomly
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Re: XR500 Reboots Randomly
Other than Windows 10 updates (keep it fully patched at all times) and the firmware update and reset itself, no. Wait, now that I think of it, I did install Microsoft Network Monitor 3.4, which has its own IP configuration(s) in Windows, on one device. Other than that, no.
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Re: XR500 Reboots Randomly
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Re: XR500 Reboots Randomly
Back to a vicious rebooting cycle again. Device seems to be rebooting every day now, even after another factory reset to ensure i didn't inadvertantnly mess something up. What i am noticing when this happends.
- internet drops from both wireless / wired devices
- white lights as normal then device goes dark with orange / amber power light then starts the reboot process.
Device is sitting on a shelf with nothing around it what so ever. Nothing but problems with this model router from the start... Any guideance would be appreciated.
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Re: XR500 Reboots Randomly
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