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When I am attempting to log in I am asked 2 security questions. When I enter them I get a message that says these are incorrect. How can I correct this
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
No luck it brings me to password reset. When I enter my security questions it does not recognize them
Did you ever provide answers to those questions?
If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
The odd thing about all this is I was able to update my router using my phone app. Is there anyway I can back up my home network before doing a factory reset. I probably have at least 15 devices hooked up and the thought of having to reset all of them is daunting.
Yes lesson learned. The security passwords should have worked and I know they are correct as I had them written down. Oh well thanks everyone for your help
