I recently purchased a XR500 and Motorola MB86511 modem to replace my Xfinity XFI Modem/Router. I setup the XR500 and ram a speed test to which I constantly get around 400 Mbps download even though I’m have Gigabit internet. When I run a speed test on the NetGear Nighthawk app it shows consistent 900+ Download. Any suggestions?
Where did you run the speed test? Through Connection Benchmark, or through a third party speed test?
There are currently some innacuracies with how Connection Benchmark reports speeds, we've fixed this for the next firmware version.
If you can confirm that you're seeing full speeds through a third party speedtest, there's nothing to worry about, just configure your network speeds as normal in DumaOS and you're good to go!
Ive tested this through SpeedTest.net and the NetDuma Benchmark... Both show slow speeds. The only normal speed test I get is when I look on the NightHawk app which shows 900+ Mbps. I'll take more screenshots when I get off work to show multiple sites.
Is your setup just the modem > XR > all devices or is there anything else? Before you do a speed test take a look at the network monitor, is there anything hogging bandwidth?
I wasnt able to test much last night but here are the tests I did run...
I connected the Desktop directly to the modem and ran speed tests on SpeedTest.net and Xfinitys Speed Test... every time the speed would shoot up to around 1200Mbps and then slowly drop to around 500-600 by the end of the test. I hooked everything back up to the XR500 and tested again and got the same results. I also ran speed tests on both mine and my wifes WiFi connected Iphone 13 Pro Max and recieved 500+ Mbps on each device. Obviously something is wrong when a wire device is getting the same speed as a WiFi device.
If you're not getting the expected speeds when directly connected to the modem then you won't through the router either, that's something you'll need to talk to the ISP about.
Ive ran the speed test on the NightHawk app over 20 times over the past 4 days... each time has a consistent speed of over 900+. If it was fluctuating I you would think i'd see it on the app as well correct?
I do get what you're saying, the app is probably doing a burst test and takes the average result, which could be why it's giving a higher result. If your modem isn't getting the speeds you expect then it's impossible for the router to be getting higher speeds than the modem it outputting. The only other thing it could be is that the wired PC you're using for some reason is not able to test at those higher speeds, it could need a adapter driver update for example. Do you have another wired device you can test with?
I had no problem getting 900+ on the Xfinity provided Modem/Router Combo... I built my desktop a few months back with new gen parts and it connected to 1Gig internet fine. Ill test it directly connected to a laptop tonight and see what I get with that. I also ordered a Arris SB8200 to test and see if thats any better than my current modem.
