Reply

XR500 Upload speed low

Potatoman
Aspirant

XR500 Upload speed low

Hi I am getting upload speeds of around 25 to 30 when I test though my pc (Ethernet connection) however when I test the speed through the netgear app I am getting my ISP promised speed of 45 to 50. I use two pcs both on Ethernet for streaming and gaming, so I need my upload speed high and stable. Any advice?
Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 20
Netduma-Fraser
NetDuma Partner

Re: XR500 Upload speed low

Can you provide a screenshot of your whole QoS please? Upload it as an attachment, then I'll see if there is anything there causing the issue
Message 2 of 20
plemans
Guru

Re: XR500 Upload speed low

What actual modem/gateway do you have?

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 3 of 20
Potatoman
Aspirant

Re: XR500 Upload speed low

 
Message 4 of 20
Potatoman
Aspirant

Re: XR500 Upload speed low

 
Message 5 of 20
Potatoman
Aspirant

Re: XR500 Upload speed low

 
Message 6 of 20
Potatoman
Aspirant

Re: XR500 Upload speed low

Hi I'm not entirely sure, I'm on NBN in Australia and have FTTP
Message 7 of 20
Netduma-Fraser
NetDuma Partner

Re: XR500 Upload speed low

Does the modem/router have WiFi? Are ALL devices connected to the XR?
Message 8 of 20
plemans
Guru

Re: XR500 Upload speed low


@Potatoman wrote:
Hi I'm not entirely sure, I'm on NBN in Australia and have FTTP

That tells us you have fibre ran to your home. 

What ont/gateway is the router connected to?

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 9 of 20
Potatoman
Aspirant

Re: XR500 Upload speed low

How do I find this information?
Message 10 of 20
Netduma-Fraser
NetDuma Partner

Re: XR500 Upload speed low

Look on the box of what the XR500 is connected to and it should have a model name on it
Message 11 of 20
Potatoman
Aspirant

Re: XR500 Upload speed low

All I could find is G-240G-P
Message 12 of 20
Potatoman
Aspirant

Re: XR500 Upload speed low

Also when using wifi I am receiving a higher upload speed than if I am using a ethernet connection.
Message 13 of 20
Netduma-Fraser
NetDuma Partner

Re: XR500 Upload speed low

Can you check other ethernet devices and see what speeds they get please?
Message 14 of 20
Potatoman
Aspirant

Re: XR500 Upload speed low

I have two PC's both on ethernet connection giving similar results
Message 15 of 20
Netduma-Fraser
NetDuma Partner

Re: XR500 Upload speed low

If you click the menu top left of the Anti-Bufferbloat/Congestion Control panel and disable QoS fully do you get the speeds you expect then?
Message 16 of 20
Potatoman
Aspirant

Re: XR500 Upload speed low

No, same results, also when testing the upload speeds on ethernet it takes a few seconds for the upload speed to rise from around 5 to 28ish. Compared to wifi which is instantly 45+
Message 17 of 20
Netduma-Fraser
NetDuma Partner

Re: XR500 Upload speed low

Can you try directly connected via ethernet to the G-24, what speeds do you get then? Also what firmware version are you on currently?
Message 18 of 20
Potatoman
Aspirant

Re: XR500 Upload speed low

I'm getting full speed when connecting to the modem, my firmware Is the latest according to the mobile app.
Message 19 of 20
Netduma-Liam
NetDuma Partner

Re: XR500 Upload speed low

Thanks for confirming, were you connected to the modem using the same ethernet cable that you currently connect to the R2 with? If so, could you please try a different cable?

Message 20 of 20
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