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Orbi WiFi 7 RBE973
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XR500 V2.3.2.56

Mouath
Aspirant

XR500 V2.3.2.56

Hello everyone, I know there are a lot of posts about "This R-App is not loaded yet, please try again in a minute." problem, but of them are old. My router is XR500 and my version is V2.3.2.56, I have read some answers but from posts that are old and their solution by downloading an old version firmware, is there a solution to my problem in July of 2020? 

I am facing this problem from a month now, it was all fine when I downloaded the latest update before facing the issue.

 

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 6
Netduma-Fraser
NetDuma Partner

Re: XR500 V2.3.2.56

Not much can be done until the next firmware is available so make sure you sign up for the beta if you haven't already. In System Information in the Rapp panel options change the number of retries from 3 to 5 then reboot the router and see if that helps.
Message 2 of 6
Mouath
Aspirant

Re: XR500 V2.3.2.56

Thanks for the reply, but I did not find the number of retries, could you guide me to where that is or send a screenshot.

Model: XR500|Nighthawk Pro Gaming Router
Message 3 of 6
Netduma-Fraser
NetDuma Partner

Re: XR500 V2.3.2.56

Go to the System Information page and find the panel titled Installed Rapps (it's on the middle row on the right hand side). Click the 3 line icon, looks like a burger and then you'll see the option there.
Message 4 of 6
Shipmello1
Aspirant

Re: XR500 V2.3.2.56

Hi,

 

I have an XR450 (no option to selelct this one in the model portion). I was also getting the Rapp not loading. I've decided to reboot the router. However, it's no not coming back up. I'm just getting a blinking white power led if i have anything plugged into it. If I just have it plugge into power, it's a solid amber led. I have nothing coming from the router. Also, I cannot get into the web interface either. I've rebooted multiple times, rebooted the ONT(Verizion Fios) a few times too.  I'm getting internet from the ONT, verified by plugging the laptop directly into it. Also, I did try the pin hole reset button a few times too. Nothing is working. Anyone have a suggestion?

Model: XR500|Nighthawk Pro Gaming Router
Message 5 of 6
Netduma-Fraser
NetDuma Partner

Re: XR500 V2.3.2.56

If you connect to it directly using an ethernet cable do you get internet at all? Open command prompt on your PC and type and enter ipconfig what results do you get back?
Message 6 of 6
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