XR500 - VLAN tagging making wifi devices unable to communicate?

So I rang Netgear Support - seems like a pointless endeavour, as I feared.

The lady on the phone did some research whilst I held the line, her ultimate feedback was that I needed to contact Synology to get instructions of how to "map my NAS to the network". I asked her several times in several different ways what this actually meant, but she basically repeated herself, that Netgear cannot provide instructions about third-party products like Synology NAS.

I tried to stress that:

(a) it's both NAS devices, and I have had issue with other wifi devices like printer as well (and, I suspect my Bose Soundbar, which I have struggled to connect on/off since connecting to the new router)

(b) as far as I know, mapping is a function of Windows devices to create a permanent link to an external resource, and not something I'm familiar with for a device actually making it's connection TO the network

Because she repeated herself in response to all revisions of my commentary, I gave up. I did some research online and dug around in the Synology settings, but I'd already spent hours on NAS research the first time around, so I didn't find anything I hadn't already tried.

Probably not the lady's fault, I have serious doubts about her network expertise and almost certainly being managed from a call centre in Philippines.

The main issue for me is, that apart from the device not working quite right, Netgear don't make any attempt to acknowledge your issue beyond the telephone. Rather than have a real expert do some research and then email or contact you, you have to sit on the phone with networking nuffies as soon as you log the ticket, otherwise they close your ticket down. I've seen more than enough commentary during my research that a significant number of folks have an issue similar to mine, regarding wifi communication and VLAN tagging, but I have no confidence that Netgear are hearing or even listening. 

Netduma folks appear the only people willing to comment, offer suggestions or even offer sympathy in a real human fashion. And likely not Netduma's fault for router operations.

I am almost certain that a firmware update would fix this, as the router probably is not malfunctioning, given that other folks can repeat the issue. And VLAN tagging for internet services is reasonably common (though not ubiquitous), so it's not like this issue applies only to my specific circumstances. But I'm not willing to buy new devices or change ISP on the hunch it's one setting or other.

Rant over.

I am having very similar issues. I have to use VLAN for the internet, just as described above. And just as above, I can see other devices on LAN when I connect via Wi-Fi, but it seems I'm not able to use them. Printing doesn't work, and web config pages for various devices (NAS, printer) will start to load and never finish loading.

I haven't had any luck turning off the suggested settings either (QoS, bufferbloat, beamforming, MU-MIMO etc).

I'll continue experimenting and see what happens, but this does seem to be a router issue. (also FYI this only started happening when we replaced our old router with the new XR500)

Yes the printer is wired, and printing works fine via LAN.

I don't think this behaviour is at all normal, and it does seem as though the router is the issue. Everything works fine when using other routers.

It's not just printer either - it's web traffic as well (eg to NAS config pages). Same as with the original poster.

Okay thank you, looking forward to the update.

Thanks for the info jirskyr. I might do the same - seems like a pretty fundamental flaw.

What did you replace your XR500 with?

Hi All, 

I'm having the exact same isse, although I'm not sure if it is VLAN related or not, as disabling the VLAN tagging, still doesn't work.

Also whay I've also noticed, that if I connect the NAS to the extender supplied together with my XR500 (EX7700 from XRM570) I am able to access the NAS only from Wireless devices, but unable from wired.

There is clearly a communication issue between devices connected by different methode ( Wifi with Wireless)

When do you expecting the new frimware to come out? 

As if I cant get this issue solved in less then a week from now, I'm retuning the router to amazon.

Thank you, 

Best regards,

Arpad

Hi,

The wired connections are connected to the XR500 directly.

When i connect the NAS to the EX, on the network manager it will be shown az a wireless device.

Regards,

Arpad

In the meantime I've also tried to connect between two laptops, one wired and the other wireless, and I cant connect those either.

Also youtube casting from wifi to wired devices is not connecting. The wired device is visible, but it can't connect.

Is behaves like the devices are not on the same network.

Would it be possible to test out theDumaOS3 to see if it is resolving the issue, otherwise I have to send the XRM570, as I can not leave without using both wired and wireless devices....

Thank you,

Regards,

Arpad

It is strange that you say you have not heard this, at this forum thread was opened 6 month ago, with the exact same description....

I'll try changig the EX to AP mode tomorrow, but it does not have anything to do with my issue. Even whem the EX was turned off, I still was not able to communicate between wireless and wired devices.

I'm not sure how long will it take to receive the beta, but if by the weekend I won't have a solution or any improvements, I have no choice but to return the router...

Yes,

-if everything is connected wireless or wired through the EX extender, I can access from any wireless, but not from devices connected wired to the xr500.

- any devices connected through Ethernet (wired) directly to the XR500 can be accessed from any another device connected through ethernet, but not from any device connected to the wireless, or to EX extender (wired or wireless)

I can ping any of the IP's (from different connection type), even tracert shows no problem, qucik 2-7ms times, but when I try to connect it, nothing...

Plugging back everything to the old router, works like a charm, and i have this system for the past 3 years, having various router (from different ISP's), which all worked like the charm.

Thank you for the advice and help. I've contected netgear support before writing to the forum, but they are not helping me at all. Spent 2x over an hour on phone and chat, but no help ...

I'll wait a few more days to netgear to get back to me, but if not the router is going back to amazon.