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Re: XR500 VOIP registration problem
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XR500 VOIP registration problem
I have an xr500 and an allwork 9204 VOIP phone from work that I can use to work from home. When I attempt to set up my phone it fails the registration process. This seems to be a problem with the router as I am able to hook the phone up directly to my modem and it works fine. I set up a static IP for the phone and put it in a DMZ. I also disabled SIP ALG but it still does the same thing. The phone did detect that it needed an update and applied that so it seems to have partial connectivity through the router.
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Re: XR500 VOIP registration problem
That does sound like a NAT problem. Have you set NAT filtering mode to open in WAN setup?
If that doesn't fix it, I'd recommend getting in touch with NETGEAR's offcial support. They should be able to help get this sorted for you
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Re: XR500 VOIP registration problem
Here's the support link in case you need it: https://www.netgear.com/support/contact.aspx
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Re: XR500 VOIP registration problem
Thanks but Ive had the router long enought that I dont have support on it anymore. I do have NAT filtering set to open.
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Re: XR500 VOIP registration problem
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Re: XR500 VOIP registration problem
I can access it through the IP of the phone and look at the logs. Would you like me to DM you the details in the log?
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Re: XR500 VOIP registration problem
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Re: XR500 VOIP registration problem
I tried changing it to 192.168.20.1 but it still does the same thing. Would you like a new copy of the logs?
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Re: XR500 VOIP registration problem
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Re: XR500 VOIP registration problem
Just an FYI for anyone who may see this post. On top of adding it to a DMZ I set the QOS level to high and forwarded port 6070. That seems to have fixed the problem.
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Re: XR500 VOIP registration problem
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Re: XR500 VOIP registration problem
In DumaOS I gave it the highest level under QoS.
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Re: XR500 VOIP registration problem
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