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My XR500 died, and I'm trying to get an RMA done. The problem is, Neatgear's website is telling me it was purchased months before it was, and is out of warranty. I have the proof of purchase from Amazon, and have uploaded it to my account. The issue I'm having is that when I call in, it says my estimated wait time to talk to a representative is 0 minutes. It says this several times over the course of about 15 minutes, then tells me it's gone up to something like an estimated 6,677. I'm supposed to call and give a ticket number, but that number expires within 24 hours of its issuance, at which point it closes the issue. What can I do?
I still haven't heard anything from @DarrenM or anyone else. I know these are interesting times we're in, but I also don't want my actual warranty period to expire in a couple weeks before I can get this taken care of. Does anyone have any suggestions?
Did you get a response via email? If you do run out of warranty there is evidence you attempted to contact them before this happened and in the circumstances that should be forgiven.
I received an automated message that a case was created, but that was over a week ago. I hope you're right about them taking into consideration the evidence that I've repeatedly tried. I do appreciate you always replying to help me out.
Well, it's been over a month and my warranty has now officially expired. @Netduma-Fraser tried his best to help me out, but I couldn't get Netgear on the phone, over email, or here after private messaging @DarrenM. I understand things are running slower due to Covid-19, but over a month with no resolution as my warranty expires, and with no help on the horizon is unacceptable business practice.
I just wanted to update everyone that I have yet to hear anything from Netgear all this time later. Consider this before doing future business with them. I certainly won't ever again.
Thanks for reaching out to me and the @ mention! I am in touch with our support department regarding your open case and am working to get the resolution of your case expedited. I have been advised that an agent will be reaching out to you shortly. If that doesn't happen please let me know and I'll raise this to a higher level.
I truly appreciate the patience you have demonstrated with this issue.
I said it in the private message as well, but thanks for being a breath of fresh air. I was beginning to lose all hope! Thank you @FURRYe38 for the suggestion!
I said it in the private message as well, but thanks for being a breath of fresh air. I was beginning to lose all hope! Thank you @FURRYe38 for the suggestion!
