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Re: XR500 WiFi connection problems
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I just got the XR500 last week. My problem is when I reboot my router, only about half my WiFi devices work at a time (about 10/26ish). Every once in a while I'll get lucky and they'll all work like what's happening right now. Usually it also helps when I toggle QoS for some reason.
I'm behind an AT&T modem/route but have IP passthrough turned on so it shouldn't be getting in the way anymore. I've done numerous factory resets of both my modem/router and my XR500 with different settings and order of operations. Can anyone help me figure out what to do to fix this? I'm on the latest XR500 firmware. I contacted both Netgear and AT&T support and am just waiting for Netgear to call me back hopefully today since my case was escalated.
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I found the issue... kind of. I tried various older versions of the firmware and found version 2.2.1.10 is stable. I'm going to post this problem in the NetDuma forums and see if they have any suggestions. I don't want to be running an old version of the firmware on a router I just purchased. That doesn't give me confidence for the future support.
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I found the issue... kind of. I tried various older versions of the firmware and found version 2.2.1.10 is stable. I'm going to post this problem in the NetDuma forums and see if they have any suggestions. I don't want to be running an old version of the firmware on a router I just purchased. That doesn't give me confidence for the future support.
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Re: XR500 WiFi connection problems
Ensure the wifi on the ISP modem is fully disabled.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling Smart Connect on the router. Or enable Smart Connect if it's disabled...
@Axelrod360 wrote:I just got the XR500 last week. My problem is when I reboot my router, only about half my WiFi devices work at a time (about 10/26ish). Every once in a while I'll get lucky and they'll all work like what's happening right now. Usually it also helps when I toggle QoS for some reason.
I'm behind an AT&T modem/route but have IP passthrough turned on so it shouldn't be getting in the way anymore. I've done numerous factory resets of both my modem/router and my XR500 with different settings and order of operations. Can anyone help me figure out what to do to fix this? I'm on the latest XR500 firmware. I contacted both Netgear and AT&T support and am just waiting for Netgear to call me back hopefully today since my case was escalated.
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Re: XR500 WiFi connection problems
The modem's WiFi is disabled, I tried mannually setting other channels on the Nighthawk, and yes I have other neighbors but it never was enough to affect the modem's WiFi which lead me to believe it's the router. On the NetDuma forum I made a post about my progress. I found that firmware version 2.2.1.10 works perfectly fine but not 2.3.2.56 so it seems to be a firmware issue. Right now I'm trying to nail down which version specifically made it stop working.
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Re: XR500 WiFi connection problems
Did you happen to performed a factory reset and setup from scratch after v56 was loaded?
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Re: XR500 WiFi connection problems
Yes, every time I changed firmware I'd do a factory reset in incognito mode so cache wouldn't cause problems.
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Re: XR500 WiFi connection problems
Ok, just checking. Something you might file a support ticket for and let NG support know about this...
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Re: XR500 WiFi connection problems
How do you do that? I contacted their phone support already and updated my ticket with that info but that's all I know how to do.
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Re: XR500 WiFi connection problems
That would be good I suppost. You can file a ticket here if you haven't already:
https://www.netgear.com/mynetgear/registration/login.aspx
Thanks for letting us know about prior version info.
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Re: XR500 WiFi connection problems
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Re: XR500 WiFi connection problems
I tried that and it didn't help. One of the easiest ways for me to tell if it's not working is when only 7/10 of my 2.4GHz-only light switches can connect so it doesn't seem like it's 5GHz related since they don't even support 5GHz. I tried more firmware versions and was able to get 2.3.2.32 working just fine but not .40 or above.
Edit: I have dual band devices like phones having problems too, it's not limited to 2.4GHz
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Re: XR500 WiFi connection problems
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Re: XR500 WiFi connection problems
Alright. For anyone who still wants to follow this, here's a link to the other forum thread:
https://forum.netduma.com/topic/29186-xr500-wifi-disconnect-issues/
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