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Re: XR500 XB1 PS4 Pro high latency - why?

Joshuaf31
Aspirant

XR500 XB1 PS4 Pro high latency - why?

Please help!
I have purchased a decked out setup to play competitive video games as this has long been a passion of mine. Here is my setup: BenQ Zowie monitor, XB1/PS4 Pro, XR500, Cat-6 Ethernet cables, and some $50 HDMI the sales people talked us into buying. Speedtest results are 478 Down 9 -19 up.

With all of this you would figure the internet would perform at least as fast as my opponents’. But it doesn’t, Xbox reads 68-71ms latency. Also, the speed numbers fluctuate very drastically. Please tell me what I am doing wrong!
Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 6
FURRYe38
Guru

Re: XR500 XB1 PS4 Pro high latency - why?

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

What are speed test and latency results with a wired PC? 

How do you have QoS or Anti BufferBloat set for? 

What other devices do you have connected while testing speeds and pings? 

Message 2 of 6
Joshuaf31
Aspirant

Re: XR500 XB1 PS4 Pro high latency - why?

Thanks for the quick reply!

I am ignorant to Firmware at the moment. After a google search, I want to say there are none downloaded on my Route? Modem? I am not sure where to look.

Modem is Spectrum e31u2v1

PC Speedtest 478 Download 23.8 Upload

Not sure where to start with ABB. Whenever I adjust it, the speeds get lower. Literally no other devices are connected. I kicked everything off.
Model: XR500|Nighthawk Pro Gaming Router
Message 3 of 6
FURRYe38
Guru

Re: XR500 XB1 PS4 Pro high latency - why?

Disable any QoS and ABB and test.

 

Selet the circle with the (i) on the upper right hand corner of the window and it should give FW version info.

Message 4 of 6
Joshuaf31
Aspirant

Re: XR500 XB1 PS4 Pro high latency - why?

I restarted the router, so now all QoS & ABB settings are disabled. Firmware is V2.3.2.40
Model: XR500|Nighthawk Pro Gaming Router
Message 5 of 6
Netduma-Fraser
NetDuma Partner

Re: XR500 XB1 PS4 Pro high latency - why?

Firstly, I would return those HDMI cables, cheaper cables will work just the same as the more expensive ones.

I assume you're talking about the ping/speeds from the Xbox settings in which case - the ping is just to an authentication server, its just to say you're connected to XBL - this is not your game ping and so I wouldn't worry about it. Console speed tests can be inaccurate and higher speeds will not increase your quality of gameplay - games use less than 1mbps.

Adjusting QoS will lower speeds in order to prevent local congestion, its up to you if you don't want to use it - you're unlikely to get much congestion with your speeds but if you did then with the feature disabled it wouldn't help you eliminate this.

I would recommend going through our optimal settings guide here: http://support.netduma.com/en/support/solutions/folders/16000090646
Message 6 of 6
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