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Re: XR500 can't access settings in chrome


XR500 can't access settings in chrome

For whatever reason, I'm experiencing the same issues experienced in https://forum.netduma.com/topic/28787-settings-not-appearing/

Basically, using chrome to go to routerlogin.net ends up sometimes coming up with null error messages, and when I click 'settings' it comes up with the old netgear 'basic/advanced' interface, and doesn't load properly, everything stays blank except for a few tabs and logos that I can't click on (pic related). If I type into the url instead, the website loads up properly, and I can access settings again.
This problem doesn't appear in any other browsers, just chrome. It just recently started happening in the last month or so, I think it was the new firmware update.

This problem is persistent across multiple devices, and I have factory reset the router multiple times (and uninstalled + reinstalled chrome + flushed cache on each device).

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 3

Re: XR500 can't access settings in chrome

Do FireFox or Opera access these settings? 


Clear all browser caches before entering into the routers web page. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 3
NetDuma Partner

Re: XR500 can't access settings in chrome

Do you have any Anti-Virus/Firewall applications at all? We've seen it in the past where this can affect the interface. If so try to add exceptions to them for the interface URL - routerlogin.net* the reason it may not do this when using the IP is it may not recognise it as a website. Also do you have any extensions on the browser? Ad block can sometimes cause the issue as well.
Message 3 of 3
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Orbi WiFi 6E