Re: XR500 can't access settings in chrome


XR500 can't access settings in chrome

For whatever reason, I'm experiencing the same issues experienced in

Basically, using chrome to go to ends up sometimes coming up with null error messages, and when I click 'settings' it comes up with the old netgear 'basic/advanced' interface, and doesn't load properly, everything stays blank except for a few tabs and logos that I can't click on (pic related). If I type into the url instead, the website loads up properly, and I can access settings again.
This problem doesn't appear in any other browsers, just chrome. It just recently started happening in the last month or so, I think it was the new firmware update.

This problem is persistent across multiple devices, and I have factory reset the router multiple times (and uninstalled + reinstalled chrome + flushed cache on each device).

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 3

Re: XR500 can't access settings in chrome

Do FireFox or Opera access these settings? 


Clear all browser caches before entering into the routers web page. 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111




Message 2 of 3
NetDuma Partner

Re: XR500 can't access settings in chrome

Do you have any Anti-Virus/Firewall applications at all? We've seen it in the past where this can affect the interface. If so try to add exceptions to them for the interface URL -* the reason it may not do this when using the IP is it may not recognise it as a website. Also do you have any extensions on the browser? Ad block can sometimes cause the issue as well.
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