× NETGEAR would like to hear from you about specific features so we can improve your experience. To participate in this survey please click HERE.
Reply

XR500 devices connect to 2.4 ghz but get failed to get ip address when trying to connect to 5 ghz

bruh1337
Follower

XR500 devices connect to 2.4 ghz but get failed to get ip address when trying to connect to 5 ghz

HT160 is disabled

 

Smart Connect is disabled and i tried changing the password for the5g network but it still gets the same error.

 

I have searched a lot on here and tried a lot of things. any ideas?

 

Message 1 of 2
Netduma-Liam
NetDuma Partner

Re: XR500 devices connect to 2.4 ghz but get failed to get ip address when trying to connect to 5 gh

Could you please try going to Settings -> Setup -> LAN Setup and reserve IP addresses for the devices that are struggling to connect. Then see if they can connect properly.

Message 2 of 2
Discussion stats
  • 1 reply
  • 376 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E