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Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
ive sent you a pm
Hi Fraser,
could I please have the firmware as well?
I use multiple Xbox Ones in the house (one has a static IP). I had a feeling the instant on mode was causing a problem, because it seemed like everytime I turned the xbox on, the internet would drop on all devices shortly after the Xbox "woke up".
This has been bugging me for months, but just a couple of days ago I noticed that everytime the internet dropped, the Xbox would have either just turned on or off not long before the disconnect.
Aside from installing the firmware once it is provided to me, is there anything else that I need to/should do (i.e remove static ips to the consoles, disable instant on mode on the Xbox), or does the firmware solve the issue while still allowing instant on mode with static IP addresses?
Thank you!
- Hi Ares, I've sent a PM with the firmware. It should fix your issue. If not disable instant on and see if it gets resolved then.
Awesome, thank you!
Just uploaded it. Will report back in a day or two and let you know how it's doing.
Thanks again.
May I get a copy of that firmware as well, I'm having isues with my xbox that is wired, and my PC.
- Sent a PM
Have the latest firmware and I am experiencing the same internet dropouts after having the unit for a week. Would greatly appreciate that firmware Fraser-thanks in advance!
- Sent PM dgl
- Could you please send me the firmware update.
Thank you - There is no beta firmware for the XR500 currently. The latest publicly available version may resolve your issue.
