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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
DrDeano
Jul 03, 2018Aspirant
Installed the firmware, thank you.
How necessary is it do a factory reset with this test? Should I turn off the firmware auto update since this is an older firmware?
Thanks for the quick response!
Netduma-Fraser
Jul 03, 2018NetDuma Partner
I would advise it if you don't mind to ensure no legacy issues from previous firmware. That's up to you. The fix will be included in the next update as far as I know.