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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Hello All,
I am having the same problem, XR500 dropping internet service while the internet light is blinking GREEN means it is connected to the ISP but only the service is down. This problem happened only after I change the router from the stock router ISP provided along with the connection. I have updated the firmware as well just the last nite but still same problem.
Moreover, "Guns Of Boom" game is not listed to be added as a priority traffic service. can anyone help me with that, please? I bought this router only for this game "Guns Of Boom" and I play on my Apple iPhone and Android phones and Tabs.
I need help to prioritize the traffic associated with this game otherwise the router is useless for me.
Hope to hear from you soon..
Regards: M.Hafeez
mnjk, we don't control warranty/sending of replacements. Recommend you contact Netgear for that. I've sent you a PM if you want to do one last thing to help us.
Rushal, sent you a PM with the firmware.
M-Hafeez, sent you a PM with the firmware. Also look up the ports that your game uses and add them manually into traffic prioritization for you device.
Rushal, sent you a PM with the firmware.
M-Hafeez, sent you a PM with the firmware. Also look up the ports that your game uses and add them manually into traffic prioritization for you device.
Hi, could I also please get the firmware as getting constant drops last few days, sporadic over the last 2 weeks
I already have everything going into switches so that is not the issue for me
- Sent you a PM with the firmware
Thanks for your prompt response, so nice of you. but how can I know the ports i am not a geek, can you help me please..
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Game: Guns Of Boom .Platform : IOS (iPhone).
also if this firmware will resolve the problem then why not Netgear is putting it on-air for downloading into the routers so no one gonna face the problem. anyways, i will test this firmware too.
you kindly help me in finding the ports and the platform Guns Of Boom uses.
Regards:
M.Hafeez
- You just have to Google it. Just use the games console service for your phone that is easiest. Can't be OTA update, will be included in next firmware version.
Thanks again for the prompt response.
I tried to google the ports but couldn't find anything. In Netduma for my phone I tried game console service and then I ran the game but no green light (no high priority traffic detected).
what else i can do, please help.
Regards:
Muhammad Hafeez