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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Thanks again for the prompt response.
I tried to google the ports but couldn't find anything. In Netduma for my phone I tried game console service and then I ran the game but no green light (no high priority traffic detected).
what else i can do, please help.
Regards:
Muhammad Hafeez
Did you select the correct device that you're playing on as the games console covers a wide range of ports that I'd be surprised if the game used ports outside that range
yes dear, I selected my iPhone only and that time it was the only device connected via WiFi.
Just select ports 1-65535 source & 1-65535 destination for UDP then for your phone and it'll work.
Thanks buddy, I will try today and will respond to you.
Best Regards:
M.HafeezHello Dear,
I tried to upload the image you provided but it says that this is older than your current firmware version, you want to continue Yes/NO. As I told you that I have updated the firmware like one day before. So please advise should I go for downgrade or no.?
Thanks for your suggestion for a range of ports adding, now I see a Red light (High Priority Traffic Detected) when I play the game.
Regards:
M. Hafeez
- Yes please downgrade to the version I provided.
Great to hear that! OK Dear, will get back to you after downgrading and testing.
Regards:
M.Hafeez
After receiving the firmware and applying yersterday the problem has been less frequent however I have still had 4 internet drops in the last 24 hours all requiring a reboot of the router
Where previously I also lost access to the GUI and had to do a hard reset with the new firmware I can reboot from the GUI
Prior to these issues I had no problems over the last few months, any update on a proper fix?
- Can you do a factory reset on the one I sent you please to prevent any legacy issues from previous firmware. Netgear are still looking into the cause for those users where the firmware hasn't helped. If you get it again please let me know so I can send you some information to gather for debugging.
At the moment I have swapped it out for my Asus as have not got a lot of time to look into it as need internet access for work
I will try to get a reset done and test if I can but it depends on time I have this week, if I do get it done I will update you
- I have flashed the firmware fix however it seems to still be dropping the wifi I have reset it multiple times.
- Sent you both another PM with newer firmware to try
Thank you so much dear, I will try this version tonite after office and will get back to you with the results in the morning.. :)
Netduma-Fraser wrote:
Sent you both another PM with newer firmware to tryRegards:
M.Hafeez
- I didn't send it to you Hafeez. I still haven't heard feedback from firmware I provided previously.
you said that you send us both PM.. Anyways I downloaded again, I hope its the same so not gonna upload in the router. the feedback I will give you over weekend weekdays I go home late at night and then early morning leaving. sorry for delay.
but it seems okay becz a little time I use in nite, still i want to make sure while using longer time and will get you the sure outcome of the firmware you provided.
Regards:
M.Hafeez
- Yes it's worth it, I've sent you a PM MrIncognito.
I meant asharak and wub, the two posters above me. No worries let me know. Thanks! I'll give it a try.