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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Netduma-Fraser
Aug 22, 2018NetDuma Partner
@soupie, that could be to do with the WiFi. Disable Smart Connect and connect the TV to one of the individual bands instead.
I will also send you and iTatze and PM with firmware to try.
I will also send you and iTatze and PM with firmware to try.
iTatze
Aug 22, 2018Aspirant
i have the newest Firmware 2.3.2.26 but it didnt change anything for me i will send the router back sad but i dont wanna deal with this anylonger
- Netduma-FraserAug 22, 2018NetDuma PartnerSorry to hear that, I'd suggest you factory reset first to ensure no legacy issues from the previous firmware and monitor it a bit longer before deciding to return.
- SneakeyPeteyAug 22, 2018AspirantSo I’m still having an issue even after updating the firmware. Routinely can’t connect on other, wireless devices, mostly on my iPhone.
This is frustrating and am ready to return the router. Anything else I can do?- Netduma-FraserAug 22, 2018NetDuma Partner
Are you on the PM'd firmware? Try the above suggestion