Reply

Re: XR500 drops internet

spdsk8race
Apprentice

Re: XR500 drops internet

Just purchased the xr500 and I'm having constant wifi signal drops. I have a Xbox onex that's hard wired and my internet is stable on that but anything on wifi loses connection.
Current ISP is att Uverse gigapower, 1000mbps up and down
Have tried a factory reset already
In the logs there is a IP address 192.168.1.64 which is not showing as any item on network monitor which shows as a being blocked
Smart TVs, smart lights, Android devices are all experiencing wifi drops and have to be manually connected again to only last a couple hours before they drop again
Message 376 of 1,017
Netduma-Fraser
NetDuma Partner

Re: XR500 drops internet

I've sent you a PM with firmware to try, please see if that resolves your issue.
Message 377 of 1,017
Qbisst
Aspirant

Re: XR500 drops internet

I jut purchased this router yesterday and are experiencing the same issue, the WiFi works, but the devices that are connected through a wired ethernet connection stopped connnecting after a few hours. On the router, all the ethernet lights are flashing simultenously and have to reboot the router for the wired connections to work again. I have 2 Xbox ONEs connected, a PS4 and Phillips HUE light receiver. I am about to return this, all of the devices worked with my previous router(ASUS RT-3100). Please help.

Model: XR500| Nighthawk Pro Gaming Router
Message 378 of 1,017
Netduma-Fraser
NetDuma Partner

Re: XR500 drops internet

Sent you a PM with firmware to see if that resolves the issue. Also turn off instant on mode for the consoles.
Message 379 of 1,017
Jgotta
Aspirant

Re: XR500 drops internet

I didn't received a PM from you Fraser! Smiley Sad

Message 380 of 1,017
Qbisst
Aspirant

Re: XR500 drops internet

Thanks, I'll try the firmware. With my previous router, I didn't need to turn off Instant On on my Xbox, only one device has that setting enabled, do I have to keep that setting disabled?

Message 381 of 1,017
Netduma-Fraser
NetDuma Partner

Re: XR500 drops internet

Sent now Jgotta. I'd recommend so if the firmware doesn't work
Message 382 of 1,017
Qbisst
Aspirant

Re: XR500 drops internet

I updated the firmware, I will leave instant on setting enabled. If the issue persists, I will return the router.

Model: XR500| Nighthawk Pro Gaming Router
Message 383 of 1,017
Danimalski
Tutor

Re: XR500 drops internet

I got the firmware updated, but it seems that the WiFi is still having issues. Sucks I can’t return this router as it’s been a few months since I had it. Is there a way Netgear would take it back and refund me as this has become a real inconvenience and seems these routers are lemons, released to soon to the public without proper testing.
Message 384 of 1,017
Netduma-Fraser
NetDuma Partner

Re: XR500 drops internet

Disconnecting issues or other issues? Only a small percentage of users seem to experience this issue and they all have the same devices that cause it, hence why we're working with those teams to get it resolved either on their end or our own.
Message 385 of 1,017
Goofydad777
Aspirant

Re: XR500 drops internet

I have an XR450....having the same issues. Is there a firmware that would work this model?
Model: XR500| Nighthawk Pro Gaming Router
Message 386 of 1,017
Netduma-Fraser
NetDuma Partner

Re: XR500 drops internet

Sent you a firmware for 450 Goofy
Message 387 of 1,017
Xider
Aspirant

Re: XR500 drops internet

I also have this problem with dropping connections ! can you please send me the Firmware ?

 

Model: XR500| Nighthawk Pro Gaming Router
Message 388 of 1,017
Bulldaw6
Guide

Re: XR500 drops internet

Nobody has asked me the devices that I have connected, possibly causing disconnections.
Message 389 of 1,017
Netduma-Fraser
NetDuma Partner

Re: XR500 drops internet

Sent you a PM Xider. I assume you have an Xbox or PS4 Bull as it's a gaming router and thats what causes it.
Message 390 of 1,017
Bulldaw6
Guide

Re: XR500 drops internet

Gaming pc, ps4 and Xbox one. But I also had these on the ac1900. Never had the problem, but I’ve not “gamed” on the x1 or ps4 with this router either.
Message 391 of 1,017
Netduma-Fraser
NetDuma Partner

Re: XR500 drops internet

If they're in instant on mode then that may cause the issue
Message 392 of 1,017
Bakert123
Aspirant

Re: XR500 drops internet

Can I get the Firmware? Mine keeps dropping
Message 393 of 1,017
B1ggSh00t3r
Apprentice

Re: XR500 drops internet

Xbox One X is set to 'Instant On' and I get no disconnects using the latest firmware (V2.3.2.22).  I'm also taking part in the Xbox Insider Program (Alpha).  


My Setup: Cable (200Mbps / 12 Mbps) > Modem (Netgear CM1000) > Router (Netgear Nighthawk Pro Gaming XR500) > Switch (Netgear Nighthawk S8000 Gaming & Streaming Switch) (HP Pro Curve Switch x2 - J9449-60001)
Message 394 of 1,017
Bulldaw6
Guide

Re: XR500 drops internet

so, instant on is not the problem. Mine dropped daily with the same firmware. 

Message 395 of 1,017
Jgotta
Aspirant

Re: XR500 drops internet

The V2.3.2.26 solve my problem! Smiley Happy

Message 396 of 1,017
Netduma_Jack
NetDuma Partner

Re: XR500 drops internet

I have messaged you @Bakert123
Message 397 of 1,017
Guldito
Aspirant

Re: XR500 drops internet

Can I have the firmware too
Message 398 of 1,017
Buddahpa
Aspirant

Re: XR500 drops internet

My Xbox One X is hard wired and keeps losing connection as well. Could you please send me the firmware to try.
Model: XR500| Nighthawk Pro Gaming Router
Message 399 of 1,017
Stevecook
Apprentice

Re: XR500 drops internet

My modem is dropping everyday. I have to reset it everyday now. I had to reset it at 4 am this morning at 4 am and it lost connection again at 8.52 am
Message 400 of 1,017
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