NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
I did the factory reset, everytime the router sets up it has the latest firmware that was loaded. I am ready to just ditch this whole setup and check out this company called, Ubiquiti. Looks more promising.
Did you first download the 1st released FW for the XR500 and apply it to the router? Just doing a Factory reset does not revert back to older version of FW.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Danimalski wrote:
I did the factory reset, everytime the router sets up it has the latest firmware that was loaded. I am ready to just ditch this whole setup and check out this company called, Ubiquiti. Looks more promising.
- I haven’t download the first firmware for this router. I am using the Netgear cm1000 modem.
Try Downloading and installing the 1st version. Let us know if the new FW sent to you in PM works for you as well...
I'm using the CM1000 and my XR450 is working well with it.
Danimalski wrote:
I haven’t download the first firmware for this router. I am using the Netgear cm1000 modem.- The firmware one of the guys sent me in a private message seems to have worked hasn't done it since I've installed it.
Danimalski - when you get a drop out, does your entire Internet go down or just wired devices? It's possible you have an overall line issue. The next time it happens, try connecting to your modem and see if the Internet is still online.
If the Internet is online and working fine, but you are not getting a connection through the XR500, then we know the issue is there.