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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Is there a Beta version addressing this issue after V2.3.2.32 went live? I am having a ~1 / day disconnect from internet access. The wireless connection doesn't drop, just actual internet access. No issues direct to modem, no modem cycling, levels check out as well. Router lights also do not indicate that connection has dropped.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Can review this in mean time:
Bobisbadat wrote:
Is there a Beta version addressing this issue after V2.3.2.32 went live? I am having a ~1 / day disconnect from internet access. The wireless connection doesn't drop, just actual internet access. No issues direct to modem, no modem cycling, levels check out as well. Router lights also do not indicate that connection has dropped.
Modem info: Arris TM1602
Also the thea you linked is re: the XR700, and the log doesn't indicate the ARP IPV6 issues mentioned there either.
Was thinking of downgrading FW to see if anything changes what your seeing...
Bobisbadat wrote:
Also the thea you linked is re: the XR700, and the log doesn't indicate the ARP IPV6 issues mentioned there either.
I was wondering if any one else on the beta has stuttering while trying to view webpages. I tend to get alot of lag spikes while using the beta msn.com will load super fast and then next time i launch msn.com it takes a good 8-20 seconds to load.
That sounds like it could be a problem with your PC - perhaps a cache issue.
Easiest way to check is to use other devices (e.g. a phone). If it's working fine on there then it's almost certainly something with the device.
If it's happening on everything. then it could be the actual website. So try some others and see how they play out!
It happens on my Iphone also and other websites . Its totally random when it happens
Wonder if I should make a separate thread and see if Netduma-Fraser has any thoughts
Your Arris TM1602 modem has an Intel Puma 6 chipset that has a design flaw that greatly affects connectivity (cannot be patched with firmware updates). I had one too, and all connectivity issues went away once I replaced it with a BroadCom chipset-based modem. Check with your ISP to find out which modems they allow before buying another one.
Discussion of the issue here:
List of affected modems here: