Re: XR500 drops internet

Netduma-Fraser · ‎2018-11-01

Sent you a PM with firmware

hharamis · ‎2018-11-01

Thanks. Updated and fingers crossed for interruption free internet.

Netduma-Fraser · ‎2018-11-01

For those with an Xbox that are having the issue please read the following carefully:

Go to the Store and install the Xbox Insider Hub app.
Launch the app and accept the terms of use.
A new option will be displayed when you bring up the Power Menu by pressing and holding the Xbox button on a controller: ‘Report a problem’. Selecting the ‘Report a problem’ button will snap logs and launch the Xbox Insider Hub into a bug reporting flow. Within the app select ‘Add new problem’, then under Categories select ‘System and settings’, then ‘Network Settings and Issues’. Then type in a description and details and then submit the bug. Once that’s done, provide the gamertag that was signed in so I can provide it to the Xbox team member to pull the bug and logs.

Important: Make sure that the bug is filed shortly after the issue occurs and without the console being rebooted so that the networking logs are still present. Will need to know what the you did and when to get the console back on the network so they can line that up with the logs to get a clearer picture.

oldowl2 · ‎2018-11-01

Just factory reset and installed the firmware update and still having the same issue as before. internet works, then disconnects from the internet. internal network and wifi works fine, but anything coming in from the wan stops working. i have no xbox or ps4 plugged in while i am doing these tests.

It's very annoying, should i return this and exchange it with a new unit?

-Marc

Netduma-Fraser · ‎2018-11-01

Hi Marc, do you have anything that does automatic updates? If so turn them off and see if that resolves it. Have you also confirmed you don't see this when bypassing the router?

oldowl2 · ‎2018-11-01

I don't have anything else connected to it that does auto updates.

And yes I don't see this issue with other routers. I am forced to use my r7000 again and the internet has been solid everytime i use it. When i plug back in the rx500 the internet is up, then down, then up, then down. While it's down i plug in the r7000 again and the internet is up and stays up.

-Marc

Netduma-Fraser · ‎2018-11-01

Okay thats strange, you don't seem to have the causes that others did. Is there anything you notice when it happens every time? Such as heavy usage or anything like that?

Danny80916 · ‎2018-11-01

I was wondering my net is still cutting in and out on this router I do have other routers I have used and use currently . I did notice a ton of lease changes happening.

[DumaOS] DHCP lease change., Thursday, November 01, 2018 18:08:37
[DumaOS] DHCP new event., Thursday, November 01, 2018 18:08:37
[DumaOS] DHCP lease change., Thursday, November 01, 2018 17:56:38
[DumaOS] DHCP new event., Thursday, November 01, 2018 17:56:38
[DumaOS] DHCP lease change., Thursday, November 01, 2018 17:56:37
[DumaOS] DHCP new event., Thursday, November 01, 2018 17:56:37
[DumaOS] DHCP lease change., Thursday, November 01, 2018 17:56:36
[DumaOS] DHCP new event., Thursday, November 01, 2018 17:56:36
[DumaOS] DHCP lease change., Thursday, November 01, 2018 17:56:36
[DumaOS] DHCP new event., Thursday, November 01, 2018 17:56:36
[DumaOS] DHCP lease change., Thursday, November 01, 2018 17:56:35
[DumaOS] DHCP new event., Thursday, November 01, 2018 17:56:35
[DumaOS] DHCP lease change., Thursday, November 01, 2018 17:34:43
[DumaOS] DHCP new event., Thursday, November 01, 2018 17:34:43
[DumaOS] DHCP lease change., Thursday, November 01, 2018 17:34:42
[DumaOS] DHCP new event., Thursday, November 01, 2018 17:34:42
[DumaOS] DHCP lease change., Thursday, November 01, 2018 17:34:41
[DumaOS] DHCP new event., Thursday, November 01, 2018 17:34:41
I have a full log of it happening every 20 mins or so

chiefsoap · ‎2018-11-02

I haven't had a drop since 10/18 when I was sent the beta firmware. So far, so good. ooc - what was the problem that this fixed or rather, potentially fixed?

Hate · ‎2018-11-02

Two days in a row (after about 24 hours-ish) I've had a strange issue with the router where it seems to have limited internet, for example, I can't access 192.168.1.1 without rebooting?

Currently on V2.3.2.32

Killhippie · ‎2018-11-05

A Qualcomm issue with drivers, more than that I would not know and doubt Qualcomm would tell.

FURRYe38 · ‎2018-11-05

Qualcomm strikes again.

@Killhippie wrote:

A Qualcomm issue with drivers, more than that I would not know and doubt Qualcomm would tell.

Bobisbadat · ‎2018-11-06

Is there a Beta version addressing this issue after V2.3.2.32 went live? I am having a ~1 / day disconnect from internet access. The wireless connection doesn't drop, just actual internet access. No issues direct to modem, no modem cycling, levels check out as well. Router lights also do not indicate that connection has dropped.

FURRYe38 · ‎2018-11-07

What is the Mfr and model# of the ISP modem the NG router is connected too?

Can review this in mean time:

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR700-WAN-Interface-Going-Up-Down-Peri...

@Bobisbadat wrote:

Is there a Beta version addressing this issue after V2.3.2.32 went live? I am having a ~1 / day disconnect from internet access. The wireless connection doesn't drop, just actual internet access. No issues direct to modem, no modem cycling, levels check out as well. Router lights also do not indicate that connection has dropped.

Bobisbadat · ‎2018-11-07

Modem info: Arris TM1602

Bobisbadat · ‎2018-11-07

Also the thea you linked is re: the XR700, and the log doesn't indicate the ARP IPV6 issues mentioned there either.

FURRYe38 · ‎2018-11-07

Was thinking of downgrading FW to see if anything changes what your seeing...

@Bobisbadat wrote:

Also the thea you linked is re: the XR700, and the log doesn't indicate the ARP IPV6 issues mentioned there either.

Danny80916 · ‎2018-11-07

I was wondering if any one else on the beta has stuttering while trying to view webpages. I tend to get alot of lag spikes while using the beta msn.com will load super fast and then next time i launch msn.com it takes a good 8-20 seconds to load.

Netduma_Jack · ‎2018-11-07

That sounds like it could be a problem with your PC - perhaps a cache issue.

Easiest way to check is to use other devices (e.g. a phone). If it's working fine on there then it's almost certainly something with the device.

If it's happening on everything. then it could be the actual website. So try some others and see how they play out!

Danny80916 · ‎2018-11-07

It happens on my Iphone also and other websites . Its totally random when it happens

Bobisbadat · ‎2018-11-07

Wonder if I should make a separate thread and see if @Netduma-Fraser has any thoughts

rougebaby · ‎2018-11-07

Hello,

My wifi always reboot every morning, I will need to reconfigure it over and over again every morning.

Anyway to fix this?

Gingeg · ‎2018-11-07

I have updated to the latest firmware 2.3.2.32 and loose internet connection which can vary from every few hours to every few days. Never had this with my Nighthawk R7000 which was flawless. Once I reboot the router it runs fine until next time. Wonder if it’s a firmware problem.

Netduma_Jack · ‎2018-11-08

@Gingeg and @rougebaby - the next time you have a drop, could you check if your modem still has Internet? It might be an overall line issue, as I believe .32 solved almost all disconnection problems.

Also - are either you just experiencing this on an Xbox One? Or is this on other devices?

@Bobisbadat - perhaps make another thread - sounds like yours is quite specific so you won't want the conversation to be lost.

Hate · ‎2018-11-08

I am sorry but this is a horrible canned response!

.32 is NOT FIXING disconnect issues! A lot of us still have wireless INTERNET access, so no, it is NOT the modem. LAN ports PERMANENTLY disconnect until a reboot of the XR500, NOT the modem.

I feel like support here, picks and chooses what to read. .32 DOES NOT fix disconnect issues!