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Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
I feel ya , I have had those same problems for months. I can't stream 4k movies on sony devices with QoS on.
Welp, the firmware did NOT fix the issue.
When I first bought the router, it was fine. It was not noticeably dropping connections. Now, it’s all the time. It stays connected for 24hrs and afterwards, it’s toast.
What are the remaining options? Can I downgrade to an older firmware? Is there a warranty? I just bought it in September.
It’s been miserable—especially having a “smart” home. When I leave the house and my connection goes out, I can’t connect to anything.
In retrospect, I use to have a connection that was online 24/7; 365 (except for inclement weather or outside incident). I would like to go back to that but the thought of wasting $250+ for a device that DOES NOT WORK after such a short period of time.
When I first bought the router, it was fine. It was not noticeably dropping connections. Now, it’s all the time. It stays connected for 24hrs and afterwards, it’s toast.
What are the remaining options? Can I downgrade to an older firmware? Is there a warranty? I just bought it in September.
It’s been miserable—especially having a “smart” home. When I leave the house and my connection goes out, I can’t connect to anything.
In retrospect, I use to have a connection that was online 24/7; 365 (except for inclement weather or outside incident). I would like to go back to that but the thought of wasting $250+ for a device that DOES NOT WORK after such a short period of time.
Mossberg :
Posting back here as promised to let you know the idea posted in #625 (reserving an in-house IP address for the camera) is working for me. The camera no longer loses the connection for more than a few seconds every night. Can't see why this wouldn't work with multiple cameras/devices and their respective 192.168.1.2XX reserved IP addresses (where XX is in the range, 01-50).