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Re: XR500 drops internet
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Re: XR500 drops internet
Hi everyone - sorry to hear you are experiencing dropouts. I wanted to just repost some known problems/fixes as this thread is quite long now so could be lost:
- NETGEAR have made a hotfix firmware that fixes one cause for dropouts - either ourselves or NETGEAR can private message you the firmware
- There is a known issue with Xbox One when Instant Mode is enabled. This effects a very small % of users, but can cause you to lose ethernet connection to your Xbox when you restart. NETGEAR are looking into a fix for this. The workaround is to disable Instant Mode on your Xbox
If you have installed the hotfix firmware and you have disabled Instant Mode on your Xbox One (or you do not own an Xbox One then please post here with as much information as possible about your dropouts. One thing to always check is whether it's the router that's the cause or if your entire Internet has gone down. Simplest way to do this is to connect to your Internet Provider's modem after a dropout and see if you can get Internet through it.
@JonQwest - I'll PM you the hotfix firmware now.
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Re: XR500 drops internet
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Re: XR500 drops internet
Could I also get the firmware PM'd to me? Thank you!
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Re: XR500 drops internet
Can I please get the fix as well
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Re: XR500 drops internet
I would like the hotfix also.
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Re: XR500 drops internet
Can you send me on the hotfix too?
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Re: XR500 drops internet
No problem - I will PM you all now.
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Re: XR500 drops internet
Thank you dear, I will upload it and test it thoroughly then will provide you all some feedback. by the way, I have recently updated the router as it said update available. I updated it and its performing good than before but the wired connection is still having trouble. let's see this firmware will work or not. Thanks for your continuous support guys.
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Re: XR500 drops internet
Thanks for the update and the kind words! Hope it continues to perform well for you.
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Re: XR500 drops internet
May I have a link to the hot fix firmware as well? I have spent way too much time reseting devices and sitting on support with the ISP and Netgear. Netgear had me turn off every feature I bought the router for in the first place only to have no difference with my connection issues.
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Re: XR500 drops internet
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Re: XR500 drops internet
It was longer between drops but I am still experiencing drops after the hot fix.
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Re: XR500 drops internet
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Re: XR500 drops internet
B1gg sent you PM, not sure if you have already
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Re: XR500 drops internet
Hey when I went to apply the hotfix it says I already have that same software installed is this hotfix the same from 2 months ago ?
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Re: XR500 drops internet
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