Reply

Re: XR500 drops internet

Vinotauro
Guide

Re: XR500 drops internet

Not sure why you guys are hiding a fix for a common issue
Message 676 of 1,017
Netduma_Jack
NetDuma Partner

Re: XR500 drops internet

I've sent you the firmware

Message 677 of 1,017
TastyBeverage
Initiate

Re: XR500 drops internet

I need the hot fix too please. Constant dropouts from DHCP renewal. 

Model: XR500| Nighthawk Pro Gaming Router
Message 678 of 1,017
Danny80916
Luminary

Re: XR500 drops internet

I am still getting  DHCP renewal changes every 10 minutes or so with dropouts with the hotfix.

Model: XR500| Nighthawk Pro Gaming Router
Message 679 of 1,017
Dnap88
Aspirant

Re: XR500 drops internet

I am having these same issues. Can I please have the firmware as well?
Model: XR500| Nighthawk Pro Gaming Router
Message 680 of 1,017
Cultwolf
Initiate

Re: XR500 drops internet

I have a similar issue with dropouts. Is it possible to get the firmware as well?
Message 681 of 1,017
Netduma_Jack
NetDuma Partner

Re: XR500 drops internet

I'll send the firmware to you all now.

 

@Danny80916 - what are your DHCP settings? Have you made any manual changes?

Message 682 of 1,017
Danny80916
Luminary

Re: XR500 drops internet

[DumaOS] DHCP lease change., Friday, December 07, 2018 13:59:06
[DumaOS] DHCP new event., Friday, December 07, 2018 13:59:06
[DumaOS] DHCP lease change., Friday, December 07, 2018 13:49:50
[DumaOS] DHCP new event., Friday, December 07, 2018 13:49:50
[DumaOS] DHCP lease change., Friday, December 07, 2018 13:49:49
[DumaOS] DHCP new event., Friday, December 07, 2018 13:49:49

My log is full of lease changes and when lease change is happening I lose net. I have factory reset by button on back of router and updated firmware to hotfix still happening .

Message 683 of 1,017
TastyBeverage
Initiate

Re: XR500 drops internet

Exactly the same for me!!!
Message 684 of 1,017
Netduma-Fraser
NetDuma Partner

Re: XR500 drops internet

Set Static IPs for your devices, does that resolve the issue?
Message 685 of 1,017
Cultwolf
Initiate

Re: XR500 drops internet

Updated XR500 with the hotfix firmware approx 2.5 hrs ago. Just lost all internet for all devixes, wireless and wired. Modem, HITRON SHAW CABLE, is currently still working and still connected to the internet. I do have a lot of devices attached,

2 laptops
2 tablets
2 phones
5 echos
2 xbox ones
1 ps3
1 xbox 360
1 pc - wired
Thermostat
2 great fits 2

I will try and set the xbox ones to fully shut down and not just sleep.

Will keep an eye out.
Message 686 of 1,017
Danny80916
Luminary

Re: XR500 drops internet

I can't set static ips for ring doorbells and cams.

Message 687 of 1,017
Rushal
Guide

Re: XR500 drops internet

I've had non-stop issue since I got the XR500 almost 6 months ago.  Just gave up today and went back to my old Linksys router.  Internet speed issues, internet dropping, work vpn would no longer connect, random phone apps on wifi would not connect to the internet without a vpn and the numerous other issues.  If you plug in the thing and get lucky it could be a 5-star router.  Right now it's the biggest waste of a router I've ever invested in.  There is a reason that Netgear has had a stigma around them for bad home routers.  Nothing has changed since I was a kid, sadly.  No support after the first 30days without paying, slow fixes that don't actually fix anything.  Should have just returned it right when the issues started, that's on me.

 

I love what NetDuma is doing with DumaOS but I don't believe netgear was the right partner.  Hopefully thing work out for other folks here.

Model: XR500| Nighthawk Pro Gaming Router
Message 688 of 1,017
CJx
Aspirant
Aspirant

Re: XR500 drops internet

I have also started to have contant drop outs with my internet now also over the past 2 weeks. Have to unplug and replug atleast once or twice a day.
Message 689 of 1,017
Vinotauro
Guide

Re: XR500 drops internet

Hotfix didn't work. Basically I have a $300 router that doesn't do what it's intended lol
Message 690 of 1,017
Danny80916
Luminary

Re: XR500 drops internet

I have tried alot to get the router to work proper also I have even tried like 3 different modems with no luck currently using cm1000.

Model: XR500| Nighthawk Pro Gaming Router
Message 691 of 1,017
CJx
Aspirant
Aspirant

Re: XR500 drops internet

Ok so I remembered having an issue with a past router that had DoS protection that would cause internet disconnects from time to time. Thpught what the hell turned it off on the XR500 and so far so good. Day 2 now without a single disconnect. Will monitor further.
Message 692 of 1,017
Vinotauro
Guide

Re: XR500 drops internet

Where's dos protection option?
Message 693 of 1,017
BOZGBOZG
Star

Re: XR500 drops internet

@Vinotauro

Settings -> Setup -> WAN Setup -> Disable Port Scan and DOS Protection

Message 694 of 1,017
Vinotauro
Guide

Re: XR500 drops internet

Thank you but this was not a solution unfortunately. I'm a DHCP lease change in the logs and then moments later the internet drops for a moment
Message 695 of 1,017
Danny80916
Luminary

Re: XR500 drops internet

Same Problem for me also.

Message 696 of 1,017
Vinotauro
Guide

Re: XR500 drops internet

Is there an update on any fixes? I have four days to return it and I'm very tempted to since I can't play any competitive games or I'll take a loss simply (which also means I waste my teams time and I grt temporarily banned from matchmaking) because the router doesn't work correctly
Message 697 of 1,017
Netduma_Jack
NetDuma Partner

Re: XR500 drops internet

@Vinotauro - I just replied in your other thread, but have you contacted NETGEAR support? Drop-outs should not be happening. If you contact them let us know your Case ID and we can follow this up for you

 

@Danny80916 - same question to you Danny. Have you contacted NETGEAR support too?

Message 698 of 1,017
Bulldaw6
Guide

Re: XR500 drops internet

Help, have instant on off. No internet wired or wireless. Did 3 reboots, no internet. Bypassed the router and have internet Smiley Sad
Message 699 of 1,017
Netduma-Fraser
NetDuma Partner

Re: XR500 drops internet

Do a factory reset using the button in the back of the router. Hold for 30 seconds and let go, then connect to interface and go through the setup wizard. Are you on the beta firmware?
Message 700 of 1,017
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