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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Bulldaw6
Dec 12, 2018Guide
Hey Boss, not trying to sound like an ass here. Ive use several routers with the same isp, 2 of them netgears. Im not about to use the mac adress of a $200 netgear for $400 netgear. Dont even have the router anywhere. Please just fix the router!!!!!!!!! Im one more internet drop away from ordering a t-link for christs sake.
Netduma-Fraser
Dec 12, 2018NetDuma Partner
Those are unlikely to help. The suggestions given previously has been to:
Give devices Static IPs (incase DHCP lease renewal causes it)
Disable Instant On/Standby modes on consoles (as we've determined this to be directly related to the issue)
Use a switch behind the router to connect your devices to it
Use the beta firmware (just sent in a PM)
BULL, thats a legitimate issue that can happen regardless of the router. Could you answer the QoS questions from my previous post please
Give devices Static IPs (incase DHCP lease renewal causes it)
Disable Instant On/Standby modes on consoles (as we've determined this to be directly related to the issue)
Use a switch behind the router to connect your devices to it
Use the beta firmware (just sent in a PM)
BULL, thats a legitimate issue that can happen regardless of the router. Could you answer the QoS questions from my previous post please
- Bulldaw6Dec 12, 2018GuideIdk, get home and everything is working as it should.
Yes I had qos off yesterday when I had issues. Could have been bugged when it wouldn’t give me an internet connection. For the most part, it has worked fine with instant on turned off. Haven’t changed a single setting on sons ps4. Haven’t had too- Netduma-FraserDec 12, 2018NetDuma PartnerOkay well keep us updated on your progress, no need to change everything now if its working
- NadePeaceDec 14, 2018AspirantI have been netduma r1 user for a long time. I have always experienced wireless drop and you have to restart the router or click apply in settings to get the wireless back. I was hoping dumaos would finally fix the problem and actually didn’t do anything, still internet drop.
So, yesterday I finally said enough is enough and went to Best Buy and purchased Nighthawk XR500. Go home, setup everything , played a couple of games and two hours later wireless went out. A couple minutes later the entire internet went down .. restarted the router and everything was back on. This morning did a same thing again.
There is definitely something going on with the dumaos ..