Forum Discussion

Apprentice

May 02, 2018

Solved

XR500 drops internet

I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...

Netduma_Jack
Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864

If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience

Netduma_Jack

NetDuma Partner

Jan 17, 2019

Thank you for sharing your solution, that's awesome :D

kscott76

Initiate

Jan 17, 2019

Netduma_Jack, I am also having a similar issue with the XR500. Owned it for about a week now. The first day it worked great. Then wifi drops started happing on the 2nd day and everyday since. Nest Cams started dropping and coming back line mainly early morning and late night and poor wifi connection on other devices. What can be done to correct this?

Little back ground: I had an apple airport extreme connected and had no internet issues. I went with the XR500 becuse of the netduma software. The nexduma works great with my hardwired PS4. Love that part of it.

Any help would be great!

Regards,

Netduma-Fraser
NetDuma Partner
Jan 17, 2019
We identified that devices mainly consoles in a standby state can cause the internet to disconnect. We're investigating it, make sure to turn off the console fully and that should resolve it
kscott76
Initiate
Jan 17, 2019
I will try that. My PS4 was in rest mode. I will turn it off advise back if it works.

Thanks.