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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Xenos8
May 07, 2019Apprentice
I was just actually thinking about the fact that I did not do a reset after the firmware update. But its been running fine so far. No Internet drop offs since the update. BUT, tomorrow is the big day, LOL. If you look back through my ramblings you will see that it usually loses its connection in the wee hours of Wednesday or Thursday. I am waiting like a child on Xmas morning to see if this patch will work. LMFAO!
FURRYe38
May 07, 2019Guru - Experienced User
Sounds good. if it does fail again, try the reset and setup from scratch then see how it goes. Hoping that you won't need to though. :smileywink:
Xenos8 wrote:
I was just actually thinking about the fact that I did not do a reset after the firmware update. But its been running fine so far. No Internet drop offs since the update. BUT, tomorrow is the big day, LOL. If you look back through my ramblings you will see that it usually loses its connection in the wee hours of Wednesday or Thursday. I am waiting like a child on Xmas morning to see if this patch will work. LMFAO!
- jmc7May 08, 2019Guide
Has this new hotfix firmware fixed the issue with internet drop offs? This thread seem quiet. I never updated my router which is still on very old V2.2.1.10 firmware due to the number of issues many were having and would like to get it to current firmware.
- Netduma-FraserMay 08, 2019NetDuma PartnerIt does seem to have fixed it for most people as far as we can tell so I would recommend upgrading and seeing if it does so you can then also use the additional features.
- Xenos8May 08, 2019ApprenticeI applied the fix a week ago today and no disconnects. I would like to make it to the weekend before I say it was 100% success for me.
- gdadkinsMay 08, 2019GuideIt’s fixed my dropping thus far going on about 5 days now.
- CooLRuNNinGSMay 08, 2019TutorWould someone mind sending me the firmware fix as I’m still experiencing issues 12 months since purchasing the xr500?
Many thanks. - Netduma-FraserMay 08, 2019NetDuma PartnerThat's great to hear, thanks for the updates!
Here you are: https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/ - Xenos8May 14, 2019Apprentice
Just wanted to post a final update. The firmware patch fixed my issue. Router has stayed connected to Internet for just about two weeks no. Thanks very much!