NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Stevecook
Oct 09, 2019Apprentice
So after every firmware you have to factory reset router and reprogram everything. Also what advantage would I get going to 56 or disadvantage staying on the version I'm on?
Netduma-Fraser
Oct 09, 2019NetDuma Partner
You don't have to but it's recommended. One thing with a router is it's fairly quick to setup. These are the release notes for .56, if you don't think these affect you then you could stay on .40 https://kb.netgear.com/000061157/XR500-Firmware-Version-2-3-2-56
- StevecookOct 30, 2019ApprenticeWell I did what you said. Did a factory reset after the update and it doesnt show me my ping on the geo filter. Shows everything else host tick rate etc but not ping.
- Netduma-FraserOct 30, 2019NetDuma PartnerIs this using Auto Ping? If so try manually pinging and see if you can see the ping and vice versa. It may be that specific server cannot be pinged for some reason (sometimes they can be unreachable) or it just may take a little longer to appear.