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Apprentice

Re: XR500 drops internet

Having same issue. Can you send me the firmware.
Message 401 of 1,017
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NetDuma Partner

Re: XR500 drops internet

@Stevecook

@Guldito

@Buddahpa

 

I've messaged all of you the firmware. 

Message 402 of 1,017
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Aspirant

Re: XR500 drops internet

I've had my router for 2 days, and I'm also running into this issue. So glad I found this thread! Can you send me the firmware? Thank you!

Message 403 of 1,017
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Aspirant

Re: XR500 drops internet

This issue appears to apply to the XR450 as I have the same issue. Is the firmware you are sending different than the version on the netgear downloads page? I currently have 2.3.2.22. I also have changed the setting on my xbox.

Message 404 of 1,017
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Guru

Re: XR500 drops internet

What is the Mfr and model# of the IP modem the XR router is connected too?

I have same router, no issues seen using most recent FW version using a NG CM1000r modem.

Have you tried the inital 1st version of FW as well?


@utebotz wrote:

This issue appears to apply to the XR450 as I have the same issue. Is the firmware you are sending different than the version on the netgear downloads page? I currently have 2.3.2.22. I also have changed the setting on my xbox.


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK853 v3.2.15.2#(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 405 of 1,017
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Aspirant

Re: XR500 drops internet

I am plugged into a Centurylink Actiontec DSL router. Issue did not exist until I introduced this new router into the mix. 

Message 406 of 1,017
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Re: XR500 drops internet

Anyone know how to factory reset this back too day one original firmware? Seems the reset option under the admin cpanel reboots it and automatically updates it, smh.

Overall this router has been a nightmare, I am really debating on getting rid of it and trying out the Netgear X10, or just ditch it all and go with Ubiquiti. Anyone have experience, or suggestions?
Message 407 of 1,017
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Apprentice

Re: XR500 drops internet

 


@Danimalski wrote:
Anyone know how to factory reset this back too day one original firmware? Seems the reset option under the admin cpanel reboots it and automatically updates it, smh.

Overall this router has been a nightmare, I am really debating on getting rid of it and trying out the Netgear X10, or just ditch it all and go with Ubiquiti. Anyone have experience, or suggestions?

Administration >> Backup Settings >> Revert to factory default settings


My Setup: Cable (200Mbps / 12 Mbps) > Modem (Netgear CM1000) > Router (Netgear Nighthawk Pro Gaming XR500) > Switch (Netgear Nighthawk S8000 Gaming & Streaming Switch) (HP Pro Curve Switch x2 - J9449-60001)
Message 408 of 1,017
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Luminary

Re: XR500 drops internet

go to the firmware page download the old firmware go to settings turn off autoupdate then try to upload the old one.

Model: XR500| Nighthawk Pro Gaming Router
Message 409 of 1,017
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Guru

Re: XR500 drops internet

I believe he needs to download the older FW file from the web site and apply it.

 

I did this with my XR450...as a test.


@B1ggSh00t3r wrote:

 


@Danimalski wrote:
Anyone know how to factory reset this back too day one original firmware? Seems the reset option under the admin cpanel reboots it and automatically updates it, smh.

Overall this router has been a nightmare, I am really debating on getting rid of it and trying out the Netgear X10, or just ditch it all and go with Ubiquiti. Anyone have experience, or suggestions?

Administration >> Backup Settings >> Revert to factory default settings


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK853 v3.2.15.2#(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 410 of 1,017
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Guru

Re: XR500 drops internet

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the NG router in Router mode.
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.


@utebotz wrote:

I am plugged into a Centurylink Actiontec DSL router. Issue did not exist until I introduced this new router into the mix. 


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK853 v3.2.15.2#(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 411 of 1,017
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Re: XR500 drops internet

I did the factory reset, everytime the router sets up it has the latest firmware that was loaded. I am ready to just ditch this whole setup and check out this company called, Ubiquiti. Looks more promising.
Message 412 of 1,017
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Guru

Re: XR500 drops internet

Did you first download the 1st released FW for the XR500 and apply it to the router? Just doing a Factory reset does not revert back to older version of FW.

 

What is the Mfr and model# of the ISP modem the NG router is connected too?


@Danimalski wrote:
I did the factory reset, everytime the router sets up it has the latest firmware that was loaded. I am ready to just ditch this whole setup and check out this company called, Ubiquiti. Looks more promising.

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK853 v3.2.15.2#(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 413 of 1,017
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NetDuma Partner

Re: XR500 drops internet

@Danimalski - I have sent you the firmware

 

@utebotz - unfortunately I don't have an XR450 equivalent. If you have an Xbox One, please could you perform a full power off as this will hopefully prevent you having any further issues. I believe the fix will be released publicly very soon, so this is just a temporary step.

 

I think I've sent the firmware to everyone but if anyone else needs the firmware please let me know

 

Message 414 of 1,017
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Re: XR500 drops internet

I haven’t download the first firmware for this router. I am using the Netgear cm1000 modem.
Message 415 of 1,017
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Guru

Re: XR500 drops internet

Try Downloading and installing the 1st version. Let us know if the new FW sent to you in PM works for you as well...

 

I'm using the CM1000 and my XR450 is working well with it. 


@Danimalski wrote:
I haven’t download the first firmware for this router. I am using the Netgear cm1000 modem.

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK853 v3.2.15.2#(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 416 of 1,017
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Apprentice

Re: XR500 drops internet

The firmware one of the guys sent me in a private message seems to have worked hasn't done it since I've installed it.
Message 417 of 1,017
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NetDuma Partner

Re: XR500 drops internet

@Danimalski - when you get a drop out, does your entire Internet go down or just wired devices? It's possible you have an overall line issue. The next time it happens, try connecting to your modem and see if the Internet is still online.

 

If the Internet is online and working fine, but you are not getting a connection through the XR500, then we know the issue is there.

Message 418 of 1,017
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Aspirant

Re: XR500 drops internet

I am also having this issue on the XR500. Can I get the firmware update?

Message 419 of 1,017
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Aspirant

Re: XR500 drops internet

Same issue here...we do have an XBox One.

 

Please send firmware and procedure for updating from version 

XR500 V2.3.2.22

 

Thank you,

Model: XR500| Nighthawk Pro Gaming Router
Message 420 of 1,017
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Aspirant

Re: XR500 drops internet

Same issue here

 

Please send firmware and procedure for updating from version 

XR500 V2.3.2.22
Model: XR500| Nighthawk Pro Gaming Router
Message 421 of 1,017
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NetDuma Partner

Re: XR500 drops internet

I have sent the file to all three of you. 

Message 422 of 1,017
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Aspirant

Re: XR500 drops internet

I have the same issue, could I please have the firmware?
Model: XR500| Nighthawk Pro Gaming Router
Message 423 of 1,017
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Aspirant

Re: XR500 drops internet

Does this firmware work for Australia’s one too?
Message 424 of 1,017
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Re: XR500 drops internet

Same issue. Can I get the firmware? Thanks in advance.
Message 425 of 1,017