Reply
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Guide

Re: XR500 drops internet

Thanks!  I just uploaded it.  I will let you know the results.  I'm guessing this works?  didn't see much feedback here

Message 26 of 1,017
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NetDuma Partner

Re: XR500 drops internet

I would say 90% of people have had it resolved using this firmware
Message 27 of 1,017
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Guide

Re: XR500 drops internet

Awesome. I appreciate the quick replies and help you’ve given.
Message 28 of 1,017
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Aspirant

Re: XR500 drops internet

May I also have this firmware? my XR500 keeps losing internet connection on my ps4 pro would like to give it a try thanks
Message 29 of 1,017
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NetDuma Partner

Re: XR500 drops internet

I've sent you a PM with the firmware
Message 30 of 1,017
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Aspirant

Re: XR500 drops internet

Same problems here. Dropped WiFi Smiley Sad
Model: XR500| Nighthawk Pro Gaming Router
Message 31 of 1,017
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NetDuma Partner

Re: XR500 drops internet

Sent you firmware via PM
Message 32 of 1,017
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Initiate

Re: XR500 drops internet

I am having the same issues. Internet randomly drops out at the router, wired or wireless across all devices. It has done this all week. My old school WNDR3700 has been reliable but thought it was time to upgrade after 8 years. How can I fix this ? I like the customization of the router but don't want features over reliability. I have it packed up to exchange it since it's only a week old and don't want to get stuck with a dud. Will this firmware resolve the issue ? 

Model: XR500| Nighthawk Pro Gaming Router
Message 33 of 1,017
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NetDuma Partner

Re: XR500 drops internet

I've sent you a PM with the firmware, for most people it resolves the issues.
Message 34 of 1,017
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Initiate

Re: XR500 drops internet

Thank you. I will give that a try after work. 

Message 35 of 1,017
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Re: XR500 drops internet

I have the same issue losing internet, can i get the firmware to?

Model: XR500| Nighthawk Pro Gaming Router
Message 36 of 1,017
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NetDuma Partner

Re: XR500 drops internet

Certainly, I've sent you a PM.
Message 37 of 1,017
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Aspirant

Re: XR500 drops internet

I also am having the same issue. May I get the firmware to fix this issue. 

Model: XR500| Nighthawk Pro Gaming Router
Message 38 of 1,017
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NetDuma Partner

Re: XR500 drops internet

I've sent you a PM Rice
Message 39 of 1,017
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Guide

Re: XR500 drops internet

I'm still having issues with this firmware that you sent me Fraser.  My internet connection lasts like a day, then the next morning i'll have to completely turn off router and turn it back on to get connection back.  What do you need from me to look into this more?  I do have a ps4 in rest mode (not connected to internet though in that state) but my xbox one is in rest mode with internet to download updates etc.

Model: XR500| Nighthawk Pro Gaming Router
Message 40 of 1,017
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NetDuma Partner

Re: XR500 drops internet

I've sent you another PM jgold on how you can help us get more information
Message 41 of 1,017
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Aspirant

Re: XR500 drops internet

I’m having the exact same issues that are described here, any way I could receive the firmware that seems to be helping most people? Thanks much.
Model: XR500| Nighthawk Pro Gaming Router
Message 42 of 1,017
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NetDuma Partner

Re: XR500 drops internet

Sent a pm ic3
Message 43 of 1,017
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Star

Re: XR500 drops internet

Hi Fraser,

could I please have the firmware as well?

 

I use multiple Xbox Ones in the house (one has a static IP). I had a feeling the instant on mode was causing a problem, because it seemed like everytime I turned the xbox on, the internet would drop on all devices shortly after the Xbox "woke up".

 

This has been bugging me for months, but just a couple of days ago I noticed that everytime the internet dropped, the Xbox would have either just turned on or off not long before the disconnect.

 

Aside from installing the firmware once it is provided to me, is there anything else that I need to/should do (i.e remove static ips to the consoles, disable instant on mode on the Xbox), or does the firmware solve the issue while still allowing instant on mode with static IP addresses?

 

Thank you!

Model: XR500| Nighthawk Pro Gaming Router
Message 44 of 1,017
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NetDuma Partner

Re: XR500 drops internet

Hi Ares, I've sent a PM with the firmware. It should fix your issue. If not disable instant on and see if it gets resolved then.
Message 45 of 1,017
Highlighted
Star

Re: XR500 drops internet

Awesome, thank you!

 

Just uploaded it. Will report back in a day or two and let you know how it's doing.

 

Thanks again.

Message 46 of 1,017
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Aspirant

Re: XR500 drops internet

I've started having the same issue as well, with it happening more frequently, could I also have that firmware that supposedly fixes this?

Message 47 of 1,017
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NetDuma Partner

Re: XR500 drops internet

I've sent you a PM.
Message 48 of 1,017
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Guide

Re: XR500 drops internet

I'm still running into issues.  I tried following the step by step instructions how to get logs while things were acting up, but ran into some issues.  I couldn't even access the router's page to change the firmware over to the one for debugging and I wasn't able to run wireshark since the wired computer wasn't showing any interfaces since the network connection was out.  I pulled logs from the routerlogin page on my laptop but not sure how much good that will do.  My main PC was pulling a completely different static IP (usually 192.168 range) in the 76. range along with the gateway like it was pulling from my modem in transparent bridge mode.  The internet was working too, but only on my main PC, everything else was not working.  When I reboot the router it fixes everything...

 

I'll go ahead and change the firmware over now that everything is fixed until tommorow heh.  Is there any other way to pull logs for this?  It's very frustrating I have to do this every day even if it's just a reboot of the router.

Model: XR500| Nighthawk Pro Gaming Router
Message 49 of 1,017
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NetDuma Partner

Re: XR500 drops internet

No other way to do it unfortunately, I appreciate your patience
Message 50 of 1,017
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