Reply

XR500 drops internet

Netduma_Jack
NetDuma Partner

Re: XR500 drops internet

Hi everyone - sorry to hear you are experiencing dropouts. I wanted to just repost some known problems/fixes as this thread is quite long now so could be lost:

 

  1. NETGEAR have made a hotfix firmware that fixes one cause for dropouts - either ourselves or NETGEAR can private message you the firmware
  2. There is a known issue with Xbox One when Instant Mode is enabled. This effects a very small % of users, but can cause you to lose ethernet connection to your Xbox when you restart. NETGEAR are looking into a fix for this. The workaround is to disable Instant Mode on your Xbox

If you have installed the hotfix firmware and you have disabled Instant Mode on your Xbox One (or you do not own an Xbox One then please post here with as much information as possible about your dropouts. One thing to always check is whether it's the router that's the cause or if your entire Internet has gone down. Simplest way to do this is to connect to your Internet Provider's modem after a dropout and see if you can get Internet through it.

 

@JonQwest - I'll PM you the hotfix firmware now.

Message 651 of 1,017

Re: XR500 drops internet

Can you pm the hotfix for me as well.
Message 652 of 1,017
JonQwest
Aspirant

Re: XR500 drops internet

I appreciate it. I have a PS4 Pro and a Nintendo Switch as far as consoles. Not sure if either of those could cause issues. The PS4 I have on Rest Mode, but it's hard wired. I checked my modem and everything was fine as far as connecting directly. After a power cycle of both the modem and router, I regained internet connection. Per previous instructions, i disabled the auto-update on the router.
Message 653 of 1,017
Descent
Aspirant

Re: XR500 drops internet

Could you also send me the hotfix please?
Message 654 of 1,017
Code_kill
Guide

Re: XR500 drops internet

I also need this firmware please or hotfix
Message 655 of 1,017
chaosminionx
Aspirant

Re: XR500 drops internet

Could I also get the firmware PM'd to me? Thank you!

Message 656 of 1,017
smitheram
Guide

Re: XR500 drops internet

Is the hotfix more recent than beta 2.3.2.3280231009?
Model: XR500| Nighthawk Pro Gaming Router
Message 657 of 1,017
Netduma_Jack
NetDuma Partner

Re: XR500 drops internet

I'll PM all of you now.

 

@smitheram - that's the hotfix firmware you have there

Message 658 of 1,017
T-Morgan-911
Aspirant

Re: XR500 drops internet

Can I please get the fix as well

Model: XR500| Nighthawk Pro Gaming Router
Message 659 of 1,017
Danny80916
Luminary

Re: XR500 drops internet

I would like the hotfix also.

Model: XR500| Nighthawk Pro Gaming Router
Message 660 of 1,017
M-Hafeez
Tutor

Re: XR500 drops internet

Please Send me as well. Thanks

Message 661 of 1,017
M-Hafeez
Tutor

Re: XR500 drops internet

Please PM me the hotfix

Message 662 of 1,017
BOZGBOZG
Star

Re: XR500 drops internet

Can you send me on the hotfix too?

Message 663 of 1,017
Lukaboii88
Aspirant

Re: XR500 drops internet

Could I please get the hot fix firmware too ? Thank you in advance.
Message 664 of 1,017
Netduma_Jack
NetDuma Partner

Re: XR500 drops internet

No problem - I will PM you all now.

Message 665 of 1,017
M-Hafeez
Tutor

Re: XR500 drops internet

Thank you dear, I will upload it and test it thoroughly then will provide you all some feedback. by the way, I have recently updated the router as it said update available. I updated it and its performing good than before but the wired connection is still having trouble. let's see this firmware will work or not. Thanks for your continuous support guys. 

Message 666 of 1,017
Netduma_Jack
NetDuma Partner

Re: XR500 drops internet

Thanks for the update and the kind words! Hope it continues to perform well for you.

Message 667 of 1,017
serpentdeceiver
Aspirant

Re: XR500 drops internet

May I have a link to the hot fix firmware as well?  I have spent way too much time reseting devices and sitting on support with the ISP and Netgear.  Netgear had me turn off every feature I bought the router for in the first place only to have no difference with my connection issues.

 

Message 668 of 1,017
Netduma-Fraser
NetDuma Partner

Re: XR500 drops internet

I have sent you the firmware in a PM serpent
Message 669 of 1,017
T-Morgan-911
Aspirant

Re: XR500 drops internet

It was longer between drops but I am still experiencing drops after the hot fix.

Model: XR500| Nighthawk Pro Gaming Router
Message 670 of 1,017
B1ggSh00t3r
Apprentice

Re: XR500 drops internet

I’m willing to give the “hotfix” a try. Please send me the link when you have time.

My Setup: Cable (200Mbps / 12 Mbps) > Modem (Netgear CM1000) > Router (Netgear Nighthawk Pro Gaming XR500) > Switch (Netgear Nighthawk S8000 Gaming & Streaming Switch) (HP Pro Curve Switch x2 - J9449-60001)
Message 671 of 1,017
Netduma-Fraser
NetDuma Partner

Re: XR500 drops internet

Morgan have you tried previous workarounds - consoles not Instant On mode/using a Switch to see if thats also the issue for you?

B1gg sent you PM, not sure if you have already
Message 672 of 1,017
Danny80916
Luminary

Re: XR500 drops internet

Hey when I went to apply the hotfix it says I already have that same software installed is this hotfix the same from 2 months ago ? 

Model: XR500| Nighthawk Pro Gaming Router
Message 673 of 1,017
Netduma-Fraser
NetDuma Partner

Re: XR500 drops internet

Yes it's the same, not aware of any newer ones than that atm
Message 674 of 1,017
Vinotauro
Guide

Re: XR500 drops internet

Please pm me the hotfix. Very annoying
Message 675 of 1,017
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