XR500-dumaOS OVERWATCH and high latency

[Rstrauss]

What are the best setting for DumaOS on the xr500 for overwatch seeing a lot of latency (and lag)

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

http://support.netduma.com/support/solutions/folders/16000090646

[Netduma-Fraser]

I'd suggest going through our optimal settings guides and then if you still have any issues or questions let us know: http://support.netduma.com/en/support/solutions/folders/16000090646

[Rstrauss]

firmware-V2.3.2.56

ISP is Optimum-400MB service-optimum modem is Arris TM1602

Blizzard games thinks it might be packet loss from the router (based on diagnostics that were run on the computer playing Overwatch

That computer is a new MSI gs66 stealth

[FURRYe38]

One way to check latency or ping, run pingplotter.com app on your PC with the pc directly connectec to the modem. No XR router in the middle. Then test with the XR connected, with no wifi radios enabled and just the 1 wired PC connected. 

[Rstrauss]

I tried it and it didn't seem to help.

[FURRYe38]

So running the plotter program did you see high latency when directly connected to the modem vs with the XR router in between? 

Reason for testing this is to see if latency is seen from the ISP side thru the modem or at the router. 

[Netduma-Fraser]

Did you try both our suggestions?