XR500 how to schedule a daily reboot or a DHCP renewal ?

[fedupofmyXR500]

Hello,

My XR500 looses my ISP gateway, DNS and DHCP server almost every 24 hours. The result is a loss of internet connection.

I have two ways to reconnect :

1) in DumasOS menu, i go to Settings>Monitoring>Connection Status and click on Renew

2) Reboot the XR500

Is there a way to automate one of these tasks by a scheduled command line ?

Thanks for your answers.

best regards.

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200

[fedupofmyXR500]

Hello,

Thanks for your answer. I appreciate your help but I’m not trying to debug the problem anymore. I already spent so many days and nights trying to solve all the XR500’s bugs (wifi not accessing local lan, dhcp lease changes, internet disconnection). I read all the posts regarding these problems, I already applied dhcp range, firwmare downgrade, hardware reset, firmware upgrade, praied for god’s sake and tried  to put a voodoo spell on my router just to make it do the job it is designed for 😉

Finally, I gave up and I’m just looking for a workaround. A daily reboot solves the problem so i want to go for it if it is technically possible.

[Netduma-Liam]

There isn't anything available in the software to schedule a reboot every so often.

The solution to this problem for most people is to change the DHCP pool as mentioned, then reserve an IP address for every device in the network. After that, you shouldn't be experiencing the problem anymore.

[fedupofmyXR500]

Hello,

thanks for your answer.

I already set up a DHCP range from 192.168.1.100 to 192.168.1.200 for devices configured in DHCP mode. The devices that need to have fixed IP's are set up below this range.

Do you mean that all the devices on my network should have a fixed IP or only the ones which need it  ?

If it is for all devices, it should be easier to disable entirely the DHCP server on the XR500. I have another router connected to it as a wifi access point. Maybe i could enable DHCP server on my other router and disable it on the XR500.

I'll give it a try.

Really this router does not worth the money. To be obliged to disable functionnalities and get another router (quarter the price of XR500) to get the job done is really a huge disappointment 😓

[Netduma-Liam]

I'd suggest reserving IPs for every device on the network to be safe.

We're aware this is a bit of a long workaround, it's just a solution to the problem while ourselves/NETGEAR work on identifying the root cause of the issue and fix that.

Thank you for your patience and cooperation while troubleshooting this with us.

[fedupofmyXR500]

I disabled the DHCP server on XR500 and enabled it on the Wifi Access Point.

I'll let you know if it has solved the daily internet disconnection problem. If not, that means XR500's DHCP server is not involved in this problem.

[Netduma-Fraser]

I would suggest you set a Static WAN IP on the Internet Setup page as well, just in case, keep us posted!

[fedupofmyXR500]

Hello,

I can't set a static IP address for WAN. Unfortunately, i have to pay for it 😒

[Netduma-Fraser]

Do you know how long your public IP lease is? It may coincide with that, in which case I'd recommend calling them and asking them to extend it to a 7 day lease and see if that resolves it.

[fedupofmyXR500]

After a few more tests, The XR500's DHCP server has to be enabled. If not ==> No TV ...

[Netduma-Fraser]

You'll have to give the TV a reserved IP address, then it can connect with DHCP disabled

[fedupofmyXR500]

Hello,

It doesn't work. The TV Box needs DHCP. So i can't get rid of DHCP server on XR500.

[Netduma-Liam]

That seems bizarre, the TV likely won't have any knowledge of the method by which it's received it's IP address, but I guess you can still try leaving that as the only device without a static IP and hope it works still.

[FURRYe38]

"I already set up a DHCP range from 192.168.1.100 to 192.168.1.200 for devices configured in DHCP mode." Then that's should be all that's needed. Let the TV and other devices dynamically connect with in this IP address pool range. Router should work with this.. I know my XR450 and XR1000 do. 

[fedupofmyXR500]

Hello,

Well, i'm back to the starting point. Loss of gateway and DNS from my ISP.
I was wondering if i can set a static route to their servers. But if my Wan IP changes, i guess my gateway will change too... so it can't be a solution.

I will look at the gateway and DNS addresses when my WAN IP will be renewed. It can take a few weeks... If they are still the same, i'll try to set a static route.

[Netduma-Fraser]

Keep us posted! It would likely be easier to call the ISP and get them to extend the lease time though

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

[fedupofmyXR500]

It is a Huawei EchoLife HG8010a

[FURRYe38]

Have the ISP check the signal and line quality UP to the ONT. Possible there could be some odd behavior between the ISP and ONT as well. 

Be sure to set the XR router for .100 to .200 IP address pool range. 

Be sure to use CAT6 lan cable between the ONT and XR router.