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Orbi WiFi 7 RBE973
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XR500 intermittent dns timeout issue

Painless_se
Aspirant

XR500 intermittent dns timeout issue

So have had this problem for a while now and thought it was my ISP since they said they where working on some upgrade of their infrastructure but that work has been done for a while now. I have been trying to keep track of when this dns issue happens and kept a log and before calling their support I decided to connect to the internet without my router during one of these timeout periods and there was no problem. So its something in the router that stops me from resolving any url.

 

At random times a bunch of times a day I cant load any websites during a 10 to 30 min or even longer period but during this time I can still play internet only games and even watch youtube without any issue and any download I have running works.

I can be on discord talking to someone but if I switch voice channel I cant connect but I can still send them direct messages. I can be watching twitch and the video stops working but chat is still connected.


Nothing shows up in the router info I am still connected and the log looks "normal"

Got version V2.3.2.134 and cant update when I check for new version.

I am using a ISP DNS Google DNS and a Cloudflare DNS in the router settings tried different orders but the problem persists.

I turned QoS off but that did nothing.

 

This is getting annoying and thinking about buying a new router because this is not the first problems I have had with this one had a random reboot problem and a disconnect issue a while back but its been stable for a while now but there seems to pop up a issue with the router with regularity.

Message 1 of 12

Accepted Solutions
Painless_se
Aspirant

Re: XR500 intermittent dns timeout issue

Found a new problem too thanks to this forum if I start battlenet and there is a update it will cause this problem every time.

 

I have called my ISP to get a public IP instead of the CGNat one I am currently getting will take 1 to 5 days I have seen some other ppl on forums with the same ISP having this issue and this might solve the problem.

 

While checking the log to reply with it I saw I got a new IP in the log and its not a CGNat one and tried out battlenet and I can still load pages. Here is hoping the random timeouts problem is solved too.

 

View solution in original post

Message 9 of 12

All Replies
Netduma-Fraser
NetDuma Partner

Re: XR500 intermittent dns timeout issue

It could be the Adblocker if you have that enabled, when disabling QoS how are you doing that exactly?
Message 2 of 12
FURRYe38
Guru

Re: XR500 intermittent dns timeout issue

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 


@Painless_se wrote:

So have had this problem for a while now and thought it was my ISP since they said they where working on some upgrade of their infrastructure but that work has been done for a while now. I have been trying to keep track of when this dns issue happens and kept a log and before calling their support I decided to connect to the internet without my router during one of these timeout periods and there was no problem. So its something in the router that stops me from resolving any url.

 

At random times a bunch of times a day I cant load any websites during a 10 to 30 min or even longer period but during this time I can still play internet only games and even watch youtube without any issue and any download I have running works.

I can be on discord talking to someone but if I switch voice channel I cant connect but I can still send them direct messages. I can be watching twitch and the video stops working but chat is still connected.


Nothing shows up in the router info I am still connected and the log looks "normal"

Got version V2.3.2.134 and cant update when I check for new version.

I am using a ISP DNS Google DNS and a Cloudflare DNS in the router settings tried different orders but the problem persists.

I turned QoS off but that did nothing.

 

This is getting annoying and thinking about buying a new router because this is not the first problems I have had with this one had a random reboot problem and a disconnect issue a while back but its been stable for a while now but there seems to pop up a issue with the router with regularity.


 

Message 3 of 12
Painless_se
Aspirant

Re: XR500 intermittent dns timeout issue

Dont think its the ad blocker since it works when I dont use the router. Still get the time outs on a browser without ad blocker.

I just disabled QoS in the router menu with the check box.

Message 4 of 12
Painless_se
Aspirant

Re: XR500 intermittent dns timeout issue

"What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. "

 

I dont have a modem just a wall socket ethernet port.

I used the same LAN cable that goes from the wall to the router when I tested it without the router. So direct link between wall and computer

Message 5 of 12
FURRYe38
Guru

Re: XR500 intermittent dns timeout issue

What is the IP address seen on the Internet port of the XR router? 192.168.x or maybe a 10.something or is the WAN address formatted as a ##.##.###.### address. If you connect to a wall out let then there will be a carrier grade switch or router upstream from these outlets. 

 

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-rout...

Message 6 of 12
Painless_se
Aspirant

Re: XR500 intermittent dns timeout issue

I posted a reply twice here yesterday but both of those are gone not sure what happened. Anyway...

 

I did a factory reset and the problem still shows up.

 

My WAN IP starts with 100.##.###.###

I changed the DHCP pool to 100 to 200 why is this a recommended setting? 

 

I pinged a website url during one of these timeout periods and it came back with a IP and pings like normal. So not sure what is going on and as I said youtube works like normal during these times pages load and videos load but I cant get to other websites or even gmail.

 

Not sure what else I can try running out of ideas.

Message 7 of 12
Netduma-Fraser
NetDuma Partner

Re: XR500 intermittent dns timeout issue

Could you provide the log from the System Information page please when the issue happens?
Message 8 of 12
Painless_se
Aspirant

Re: XR500 intermittent dns timeout issue

Found a new problem too thanks to this forum if I start battlenet and there is a update it will cause this problem every time.

 

I have called my ISP to get a public IP instead of the CGNat one I am currently getting will take 1 to 5 days I have seen some other ppl on forums with the same ISP having this issue and this might solve the problem.

 

While checking the log to reply with it I saw I got a new IP in the log and its not a CGNat one and tried out battlenet and I can still load pages. Here is hoping the random timeouts problem is solved too.

 

Message 9 of 12
Netduma-Fraser
NetDuma Partner

Re: XR500 intermittent dns timeout issue

Ahh that's good to hear, do let us know!
Message 10 of 12
Painless_se
Aspirant

Re: XR500 intermittent dns timeout issue

Looks like the CGNat was the problem not had a single timeout the past day when I had several in a couple of hours before the change. Would have never figured this out unless I saw the random post on a gaming forum of a guy complaining that he could not load pages when he had battlenet running.

Message 11 of 12
Netduma-Fraser
NetDuma Partner

Re: XR500 intermittent dns timeout issue

That's really great to hear, thanks for the update!
Message 12 of 12
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