XR500 not able to use ethernet ports

[Hookset]

Wifi works great. Ethernet when plugged into my PC shows "Network cable unplugged" in adapter settings and has not internet. The ethernet1 light is not on. This is also after i have tried disabling and enabling the ethernet adapter. I have a Spectrum modem and 300download 10upload on wifi. Any help here??

[FURRYe38]

Try different port, lan cable or different PC or other device. Cat 6 is recommended.

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

[Hookset]

Firmware is V2.3.2.134

using the cat 5e cable that was included with the router. cat 6 is going from modem to router.

only numbers on the ISP modem are S/N: . CM MAC:. MTA MAC: 

The modem is brand new, just got spectrum internet last week and the xr500 this week.

[Netduma-Liam]

Can you try the ethernet cable from your PC to the XR in a couple of different LAN ports on the XR? That way we'll know if it's just an issue with the LAN port on the XR or not.

[FURRYe38]

There's not brand name printed anywhere on the modem case? 

Maybe a Hitron? 

FYI, please don't post Serial numbers or MAC addresses in public forums for security reasons. 

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@Hookset wrote:

Firmware is V2.3.2.134

using the cat 5e cable that was included with the router. cat 6 is going from modem to router.

only numbers on the ISP modem are S/N: . CM MAC:. MTA MAC: 

The modem is brand new, just got spectrum internet last week and the xr500 this week.

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[Hookset]

the only name on the modem anywhere is Spectrum. its the default spectrum modem they give, just modem not a 2n1 router/modem

[Netduma-Fraser]

Any feedback on the suggestion from Liam?

[Hookset]

OK so i ordered cat 6 cables and tried in each lan port, none work. they turn orange for a few secs then the light disappears..

[Netduma-Fraser]

Did you purchase the XR new or second hand? It may be worth trying for a replacement as it is likely faulty

[FURRYe38]

IF you've tried a factory reset, power cycle OFF for 1 minute then back on and complete the setup wizard, re-load FW on to the router and the LAN ports still don't work, i'd get the router replaced. Seems like a HW failure to me. 

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@Hookset wrote:

OK so i ordered cat 6 cables and tried in each lan port, none work. they turn orange for a few secs then the light disappears..

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[Hookset]

OK so it appears to be a problem with my PCs ethernet port? Xbox works fine when plugged into the router? How should i troubleshoot ehternet port on PC?

[Hookset]

OK so it appears to be a problem with my PCs ethernet port? Xbox works fine when plugged into the router? How should i troubleshoot ehternet port on PC?

[Netduma-Fraser]

I'd recommend checking the support page for the manufacturer of the ethernet card in your PC

[FURRYe38]

Be sure to update the ethernet adapter drivers on the PC. 

If the PC is a desktop PC and has a open PCI card slot, install a new different Ethernet adapter and disable the other adapter. 

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@Hookset wrote:

OK so it appears to be a problem with my PCs ethernet port? Xbox works fine when plugged into the router? How should i troubleshoot ehternet port on PC?

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