XR500 not displaying traffic prioritization

[ficlet]

Hey there!

I'm running a XR500 and am having trouble getting my ping down/stable while gaming with Sea of Thieves. My friends report pings in the 50-60 range while I consistently am between 90-150. I can't seem to use the GeoFilter or Ping Heatmap features as SoT uses Unreal Engine and is not in the dropdown list. I've tried looking into traffic prioritization but it never loads in DumaOS (see image below). 

I've set my pc as a gaming console in the device manager and resynced the cloud. I also tried release/renewing my network connection as well as doing a hard reset on the router itself. 

Any recommendations? Thanks in advance!

[FURRYe38]

What browser are you using? 

Try MS-Edge or Firefox? 

What FW version is loaded? 

[ficlet]

I'm using Chrome but can try Edge or Firefox. The FW is V2.3.2.134.

[ficlet]

Still doesn't work in Edge or Firefox.

[Netduma-Fraser]

Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.

[ficlet]

Thanks for the response! I tried upping the number of retries to 5 but there is still no change, it's just an endless loading wheel.

[Netduma-Fraser]

Make sure the web browser isn't forcing you to connect to the interface with HTTPS, force a HTTP connection instead and see if that works please

[ficlet]

Tried loading without forced HTTPS, no luck. It's still not loading.

[Netduma-Fraser]

Make an account on forum.netduma.com and let me know your username, then I can add you to the beta and see if that resolves it

[ficlet]

I registered on forum.netduma.com but it's not sending me a confirmation email. I've tried to have it resent twice without luck. Checked the spam folder, it's not in there.

[Netduma-Fraser]

What's the username you signed up with? I'll manually approve the account

[ficlet]

Thanks, I appreciate it. User name is ficlet.

[Netduma-Fraser]

I have approved the account and granted access, you should see the section when you login

[ficlet]

Thanks, that got it working again!