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Orbi WiFi 7 RBE973
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XR500 not showing SSID

Nikkimacv
Aspirant

XR500 not showing SSID

So I bought one a couple weeks ago, and I just got my internet installed today, but when I hook up the router, it isn't showing that SSID on the bottom that it should and appears to be displaying as a different name. I've tried connecting to what I think is my router, but it takes a different password, I've tried hitting the reset buttons until the lights turned off, but it didn't change anything.
Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 4
plemans
Guru

Re: XR500 not showing SSID

a couple things. 

1. you might have better luck in the gaming forum for your device. 

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-rout...

2. Did the wifi on/off button get hit? Try pushing and holding it for 2 seconds. 

Message 2 of 4
Nikkimacv
Aspirant

Re: XR500 not showing SSID

I dont think the wifi on/off button got hit, I assumed it did so I had tried holding it for a few seconds a few times. It's mainly that what is showing up for the router just isn't the proper name and it isn't taking any of the passwords that it should be.

And I'll put a post in the gaming forum, but it's mainly the initial setup part that isn't working properly.
Message 3 of 4
Netduma-Liam
NetDuma Partner

Re: XR500 not showing SSID

Hey, I've replied to you in the new topic you created. Let's continue there.

Message 4 of 4
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