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XR500, ran smooth for months now some devices will not connect to internet

XR500 with V2.3.2.22 firmware.  Was working well for 4 months.  Now some devices connect but have no internet (google pixel phone, iphones, amazon dot).  The devices doing this do it intermittantly.  It's been this way for a few weeks now.  Please help!  Thanks 

Model: XR500| Nighthawk Pro Gaming Router
Message 1 of 9
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Guide

Re: XR500, ran smooth for months now some devices will not connect to internet

It looks like it is the 5Ghz band going in and out of internet connection. When I am in Dumas device manager. the 5Ghz wifi dot connected to the router has a little slash across it that I think indicates "no internet".   Hardware issue?  Can I get a replacement quickly?

Message 2 of 9
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NetDuma Partner

Re: XR500, ran smooth for months now some devices will not connect to internet

Try changing the DNS in Internet Setup and see if that resolves it. Is it only on WiFi devices?
Message 3 of 9
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Guide

Re: XR500, ran smooth for months now some devices will not connect to internet

Tried changing the 5Ghz channel.  Did not work

Message 4 of 9
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NetDuma Partner

Re: XR500, ran smooth for months now some devices will not connect to internet

Did you change DNS as suggested?
Message 5 of 9
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Guide

Re: XR500, ran smooth for months now some devices will not connect to internet

I had to go to work. Will try later today
Message 6 of 9
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Guide

Re: XR500, ran smooth for months now some devices will not connect to internet

I changed to 8 8 8 8.  Seems to have worked.  Thanks for the help.

Message 7 of 9
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Guide

Re: XR500, ran smooth for months now some devices will not connect to internet

Doesn't work anymore.  The firmware update sent does not install on my mac.  Is there old firmware that you can revert everyone back to?  This worked before and then 1 or 1.5 months ago everthing went haywire.  Either it is a firmware issue that you should revert back to or it is hardware issue and I want a refund or new hardware.  I'm tired of dealing with your issues

Model: XR500| Nighthawk Pro Gaming Router
Message 8 of 9
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NetDuma Partner

Re: XR500, ran smooth for months now some devices will not connect to internet

As in changing the DNS doesn't work anymore?

To install the firmware you go to:
Settings > Administration > Firmware Update > Click Browse and find the upgrade file open and then click upload.
Message 9 of 9