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XR500 randomly drops internet throughout the day
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XR500 randomly drops internet throughout the day
Hello, My nighthawk netgear xr500 router keeps randomly dropping connection and all the lights turn off throughout the day. The only thing that fixes it is if I reset the power on the router. I looked throughout the forums and alot of people seem to be running into this problem, but I haven't had a fix - please help!
I am on the latest firmware V2.3.2.134
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Re: XR500 randomly drops internet throughout the day
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Re: XR500 randomly drops internet throughout the day
i think i've done this correctly - see screenshot. I am still getting random router drops where all lights suddenly turn off. The power stays on and internet glows orange
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Re: XR500 randomly drops internet throughout the day
Unfortunately we can't see that screenshot as it's not been moderated yet. Could you perhaps attach the screenshot instead of pasting it in.
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Re: XR500 randomly drops internet throughout the day
sure here you go
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Re: XR500 randomly drops internet throughout the day
That looks good, do you only have three devices connected to the XR? If not, you may actually need to reserve IPs for every device on the network in order to prevent these crashes.
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Re: XR500 randomly drops internet throughout the day
yes - just one person living here so only 3-4 devices regularly used.
The dropping is still happening - the router just turns off with the power glowing amber
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Re: XR500 randomly drops internet throughout the day
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Re: XR500 randomly drops internet throughout the day
it is connected directly to a wall socket
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Re: XR500 randomly drops internet throughout the day
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Re: XR500 randomly drops internet throughout the day
i actually just purchased one - 120v 5a - will try that and post back if issues
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Re: XR500 randomly drops internet throughout the day
so i've used the new power adapter - same problem occurs... what is going on? this is very frustrating to constantly disconnect and have to reset my router
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Re: XR500 randomly drops internet throughout the day
Do try a different wall outlet as well just in case the one you're using has issues, just so you can rule it out.
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Re: XR500 randomly drops internet throughout the day
Hello,
I've tried to get support but it seems my warranty is expired... I bought this the beginning of last year.
I also followed instructions and followed the debug log and have the files ready.
Am i out of luck now since its out of warranty?
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Re: XR500 randomly drops internet throughout the day
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Re: XR500 randomly drops internet throughout the day
ive just tried to follow the instructions provided on the page , both using command prompt and Tftpd64 - they are both failing to upload. In command proimpt the error is Connect request failed. I am not getting an error on Tftpd64 but i did notice that the "service interfaces" drop down seems to keep reverting back to "Software loopback interface1"
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Re: XR500 randomly drops internet throughout the day
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Re: XR500 randomly drops internet throughout the day
what is the correct timing? My Xr500 does not flash the power orange LED. it stays solid and then turns white after a while
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Re: XR500 randomly drops internet throughout the day
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Re: XR500 randomly drops internet throughout the day
I am confused - can you clarify? Between steps 7&8? I tried but im still getting "Connect request failed"
So steps should be
7. Turn off the router
8. Hold the reset button
9. Turn the router back on with the reset button pressed in?
10. Wait for LED to flash orange?
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Re: XR500 randomly drops internet throughout the day
Yes, that's correct. If it doesn't start flashing orage after about 15 seconds turn it off and repeat the process of holding the reset pin and powering back on with the pin held. It may take a few tries.
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Re: XR500 randomly drops internet throughout the day
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Re: XR500 randomly drops internet throughout the day
Since the upgrade, you may need to clear your browsers cache. It's possibly still trying to serve old cached data. If you could either do that, or try accessing the interface from an incognito window, that should work much better.
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Re: XR500 randomly drops internet throughout the day
i just tried with incognito - i get this error
400 Bad Request
This server does not support the operation requested by your client.
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