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Forum Discussion

Scypheroth's avatar
Scypheroth
Aspirant
Apr 18, 2020

XR500 randomly losing internet connection

Hey guys my XR500 router keeps randomly losing conneection to the internet. Dont know why. I have my modem in Bridge Mode and i have factory reset bth the modem and router. and double confirmed the modem is in bridge mode. Like i said it randomly just loses internet connection. firmware XR500 V2.3.2.56

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 18, 2020

    Not all modems work properly in bridge mode. What modem do you have? 

    • Scypheroth's avatar
      Scypheroth
      Aspirant
      Apr 19, 2020

      its the shaw modem supplied by shaw. 

      Technicolor CGM4140COM

      • plemans's avatar
        plemans
        Guru - Experienced User
        Apr 19, 2020

        Have you tried running the technicolor in router modem and put the XR500 in AP mode? You loose the benefits of the xr500 but its a easy troubleshooting.