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Re: XR500 randomly losing internet connection

Scypheroth
Aspirant

XR500 randomly losing internet connection

Hey guys my XR500 router keeps randomly losing conneection to the internet. Dont know why. I have my modem in Bridge Mode and i have factory reset bth the modem and router. and double confirmed the modem is in bridge mode. Like i said it randomly just loses internet connection. firmware XR500 V2.3.2.56

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 5
plemans
Guru

Re: XR500 randomly losing internet connection

Not all modems work properly in bridge mode. What modem do you have? 

Message 2 of 5
Scypheroth
Aspirant

Re: XR500 randomly losing internet connection

its the shaw modem supplied by shaw. 

Technicolor CGM4140COM

Message 3 of 5
plemans
Guru

Re: XR500 randomly losing internet connection

Have you tried running the technicolor in router modem and put the XR500 in AP mode? You loose the benefits of the xr500 but its a easy troubleshooting. 

Message 4 of 5
Netduma-Fraser
NetDuma Partner

Re: XR500 randomly losing internet connection

Have you set the XR to use a static IP in Internet Setup to prevent it from changing the IP and potentially causing bridge mode to not work?
Message 5 of 5
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