So few weeks back I was having issues with the r-app is not loaded yet. That was fixed for awhile but now it is back. Only on top of that I have even more issues now. At times the wifi will just stop working out of no where. Anything I have connected via Ethernet works fine. However other times the Ethernet network will stop working and the wifi network will be the only thing that works.
The router is fully up to date and I have rebooted it 3 times now to fix these issues as that is the only wya to fix them. I have tried fully restoring the router and that does not fix anything. I have not made any changes since the first setup and the xrapp fix test months ago. I feel like me spending almost $300 for this router was pointless.
@Netduma-Fraser wrote: 5 is the maximum you can set for that option, let us know how you get on now its been set.
That is correct. I have had it set to 5 since the first fix attempt months ago. I am out of ideas as to what to try next other than getting a different router. Its annoying always having to restart it and losing internet while I am working, as I work from home and rely on my internet being stable.
What is the Mfr and model# of the ISP modem the NG router is connected too?
You might downgrade FW to v32 and see if the r-apps problems still happens. I would load the FW file, then do a full factory reset and setup from scratch. I would use Opera or Firefox to walk thru the setup wizard.
So few weeks back I was having issues with the r-app is not loaded yet. That was fixed for awhile but now it is back. Only on top of that I have even more issues now. At times the wifi will just stop working out of no where. Anything I have connected via Ethernet works fine. However other times the Ethernet network will stop working and the wifi network will be the only thing that works.
The router is fully up to date and I have rebooted it 3 times now to fix these issues as that is the only wya to fix them. I have tried fully restoring the router and that does not fix anything. I have not made any changes since the first setup and the xrapp fix test months ago. I feel like me spending almost $300 for this router was pointless.
Model: XR500
Firmware: V2.3.2.56
DumaOS: A7Legit
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,
What is the Mfr and model# of the ISP modem the NG router is connected too?
You might downgrade FW to v32 and see if the r-apps problems still happens. I would load the FW file, then do a full factory reset and setup from scratch. I would use Opera or Firefox to walk thru the setup wizard.
So few weeks back I was having issues with the r-app is not loaded yet. That was fixed for awhile but now it is back. Only on top of that I have even more issues now. At times the wifi will just stop working out of no where. Anything I have connected via Ethernet works fine. However other times the Ethernet network will stop working and the wifi network will be the only thing that works.
The router is fully up to date and I have rebooted it 3 times now to fix these issues as that is the only wya to fix them. I have tried fully restoring the router and that does not fix anything. I have not made any changes since the first setup and the xrapp fix test months ago. I feel like me spending almost $300 for this router was pointless.
Model: XR500
Firmware: V2.3.2.56
DumaOS: A7Legit
I use a Motorola surfboard. Purchased myself as the ISP issued ones are trash. The router I had before this had no issues at all and only reason for replacement was due to it crapping out on me and wanting to upgrade. I just had to re start the router again as the wifi stopped working. For the factory reset already tried that from the last post I made trying to fix the issue. Here is a link to what we tried.
I would suggest going back to an older firmware to see if it is more stable for you. Also you said about restoring the router - do you mean doing a reset and then restoring from backup? If so then I would do the reset without the backup as that could bring it back.
@Netduma-Fraser wrote: I would suggest going back to an older firmware to see if it is more stable for you. Also you said about restoring the router - do you mean doing a reset and then restoring from backup? If so then I would do the reset without the backup as that could bring it back.
Okay I will try a roll back to see if that helps. For the reset I have tried a full factory reset and no restoring of a backup, a full reset of just the config data, and a full factory reset with a backup restored. All work for a bit but then right back to the errors.
@Netduma-Fraser wrote: Let us know if the rollback helps please.
Sorry for the delay on this as the holidays snuck up on me and it kept me busy for while. I have downgraded to the 32 version and will report back tomorrow if I see any improvements.
@Netduma-Fraser wrote: Let us know if the rollback helps please.
Sorry for the delay on this as the holidays snuck up on me and it kept me busy for while. I have downgraded to the 32 version and will report back tomorrow if I see any improvements.
Okay so I let it work for a coulpe days and the issue of it timing out is fixed. However the wifi and ethernet still goes out at times. I am at a loss here as to what is going on. Not going to lie, wish I would of just returned it before my 2 weeks were up for bestbuy and got a different one.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
@Netduma-Fraser wrote: Let us know if the rollback helps please.
Sorry for the delay on this as the holidays snuck up on me and it kept me busy for while. I have downgraded to the 32 version and will report back tomorrow if I see any improvements.
Okay so I let it work for a coulpe days and the issue of it timing out is fixed. However the wifi and ethernet still goes out at times. I am at a loss here as to what is going on. Not going to lie, wish I would of just returned it before my 2 weeks were up for bestbuy and got a different one.
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
@Netduma-Fraser wrote: Let us know if the rollback helps please.
Sorry for the delay on this as the holidays snuck up on me and it kept me busy for while. I have downgraded to the 32 version and will report back tomorrow if I see any improvements.
Okay so I let it work for a coulpe days and the issue of it timing out is fixed. However the wifi and ethernet still goes out at times. I am at a loss here as to what is going on. Not going to lie, wish I would of just returned it before my 2 weeks were up for bestbuy and got a different one.
I will give that a try and I am the only one in my area with internet as I live on the outskurt of town.
Sadly still having wifi cutouts and ethernet issues at times. Even with nightly restarts. Looks like my netgear support is no longer viable either as they only offer so many days of service before they want to charge you. Which I think is stupid since some of their products such as mine are close to $300 after tax. I am going to try and get with Bestbuy tomorrow and see about a replacement since it looks like I was smart and got a 2year warrenty during my purchase.
Sadly still having wifi cutouts and ethernet issues at times. Even with nightly restarts. Looks like my netgear support is no longer viable either as they only offer so many days of service before they want to charge you. Which I think is stupid since some of their products such as mine are close to $300 after tax. I am going to try and get with Bestbuy tomorrow and see about a replacement since it looks like I was smart and got a 2year warrenty during my purchase.
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,
Sorry to hear it's still not working. Another thing I would suggest is if it's connected to an extension lead for power to plug it directly into the wall outlet instead. Sometimes a fluctuation of power can causes issues like this. If not hopefully the replacement will behave properly.
@Netduma-Fraser wrote: Sorry to hear it's still not working. Another thing I would suggest is if it's connected to an extension lead for power to plug it directly into the wall outlet instead. Sometimes a fluctuation of power can causes issues like this. If not hopefully the replacement will behave properly.
I have it hooked to a UPS system (backup power unit) so that I can work if the power goes out but it shouldn't cause any issues. If it was then my computer would also be showing signs of power issues. Along with my monitors.
