XR500 unable to securely connect

[Mcbyn]

I’m having issues connecting from my current providers router via RJ45 into the XR500 the internet maintains and continues red.

[Netduma-Fraser]

Have you gone through the Setup Wizard to gain a connection?

[Mcbyn]

I have tried going through Set up wizard as prompted but it cannot get a connection. Although we are connected on the PC it cannot gain any internet connection and is not secure.

I have checked the set up we have is correct with all included instructions so cannot see the problem.

[Netduma-Fraser]

Sounds like PPPoE is required, go to Internet setup and configure it manually

[FURRYe38]

What is the Mfr and model# of the ISP modem your connecting the XR500 too?

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@Mcbyn wrote:
I’m having issues connecting from my current providers router via RJ45 into the XR500 the internet maintains and continues red.

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[Mcbyn]

Thank you. This has now resolved the internet issue but when I am gaming on my Xbox Console I now have double Nat issues and cannot get any party chat.

[Netduma_Jack]

Could you follow this guide please to get an Open NAT:

http://forum.netduma.com/topic/23410-how-to-open-your-nat-with-the-xr500/

It’s a good idea to put your ISP’s modem/router into ‘bridge mode’ or ‘modem mode’ if you can.