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XR700 Plex update 1.19.5.3112-b23ab3896

Cruz0911
Aspirant

XR700 Plex update 1.19.5.3112-b23ab3896

Does anyone know why the XR700 is not updating to the latest plex version.

 

The router says a new version is available. pressing the install now button does not work, say "unknow error" after clicking on and it remains on version1.18.01913-e5cc93306 Jul 16, 2019

 

I also tried selecting the Auto update and letting it sit a few days. It's supposed to auto update at 3am but that also didn't happen.

 

The new version it says is available is Plex Version 1.19.5.3112-b23ab3896 Sep 29, 2020

 

The XR700 router is running on the latest Firmware version V1.0.1.34.

 

 

 

 

 

Model: XR700|Nighthawk Pro Gaming Router
Message 1 of 14
Ranger55
Guide

Re: XR700 Plex update 1.19.5.3112-b23ab3896

I'm having the same problem but my plex option is completely grayed out and it says my current version is none? So I have lost it completely. Netgear really needs to do something because this is ridiculous. When someone buys their expensive products you expect them to work and they suppose to have support that actually helps you.
Message 2 of 14
Netduma-Fraser
NetDuma Partner

Re: XR700 Plex update 1.19.5.3112-b23ab3896

I have let our team know about this to pass on to NG, we didn't include any changes that I am aware of in this update but we'll get to the bottom of it. Sorry for the inconvenience. 
@TimChang @iceway_zhang
Message 3 of 14
Algenash12
Aspirant

Re: XR700 Plex update 1.19.5.3112-b23ab3896

Having same issue with Plex updating.
Router running latest firmware 1.0.1.34
Model: XR700|Nighthawk Pro Gaming Router
Message 4 of 14
andmas81
Guide

Re: XR700 Plex update 1.19.5.3112-b23ab3896

I havce the same issue. Cant install it back on the router. Tried rolling the firmware back to .20 and it still wouldnt install. It's the main reason I bought the router.

Message 5 of 14
Xrv
Guide
Guide

Re: XR700 Plex update 1.19.5.3112-b23ab3896

I have the same issues like you guys!
Message 6 of 14
Altsai
NETGEAR Expert

Re: XR700 Plex update 1.19.5.3112-b23ab3896

Did not see such issue (see attachment). did you try reboot?

 

 

 

 

Model: XR700|Nighthawk Pro Gaming Router
Message 7 of 14
Algenash12
Aspirant

Re: XR700 Plex update 1.19.5.3112-b23ab3896

Yeah, have tried reboot, reinstalling update still no joy.
Message 8 of 14
Altsai
NETGEAR Expert

Re: XR700 Plex update 1.19.5.3112-b23ab3896

grayed-out means there is no USB HDD attached. you may need to recheck the USB connection again.

Model: XR700|Nighthawk Pro Gaming Router
Message 9 of 14
andmas81
Guide

Re: XR700 Plex update 1.19.5.3112-b23ab3896

Hi, yes tried several reboots. Firmware rollback and reinstalled. Same issue
Message 10 of 14
Altsai
NETGEAR Expert

Re: XR700 Plex update 1.19.5.3112-b23ab3896

I just check this afternoon and it works somehow. 

Message 11 of 14
andmas81
Guide

Re: XR700 Plex update 1.19.5.3112-b23ab3896

HDD is connected and operating ok. It just won’t work with Plex
Message 12 of 14
andmas81
Guide

Re: XR700 Plex update 1.19.5.3112-b23ab3896

Hi, just checked mine again and it’s magically working again
Message 13 of 14
Xrv
Guide
Guide

Re: XR700 Plex update 1.19.5.3112-b23ab3896

I checked my Plex status and it's apparently working and updated to the latest version. It's a miracle!
Message 14 of 14
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